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Residential Field Service Manager

Omnidian logo

United States
Base Salary
51k-69k USD

Job Description

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.

The Job

As a Residential Field Service Manager, you will facilitate communication and workflow between the Omnidian’s Residential Operations Team and our national network of Field Service Partners (FSP) to ensure an excellent client experience. You will manage Residential Field Service Partner relationships and performance while having unique opportunities to enhance efficiency and drive improvements to field service operations. You'll be joining a team of industry experts that are passionate, motivated and purpose-driven. We work with high levels of accountability, respect, and transparency, and we approach our work fearlessly, learn quickly, improve constantly, and celebrate our achievements!

What You’ll Do

  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
  • Service Network Performance:
  • Complete weekly service tickets sweeps
  • Review field service reports and quotes for completion and accuracy
  • Close out service tickets
  • Provide 1st line of daily support for ticket inquiries from Omnidian’s Operations Team and Residential FSPs
  • Drive FSP responsiveness for service ticket resolutions
  • Reconcile workmanship warranty claims and escalations
  • Service Network Management:
  • Host regular meetings with FSPs to ensure compliance with SLAs and performance expectations
  • Deliver training updates and process change notifications
  • Support high priority/batch project planning
  • Service Network Strategy and Planning:
  • Assist with development of universal Field Reporting tool
  • Assist with development of Selection Automation tool
  • Serve as conduit between Omnidian’s Operations Team and FSPs to ensure alignment and service efficiency

Who You Are

  • ARTful: Accountability, Respect, Transparency
  • Highly Responsive and Organized: No significant email backlogs 1 Business Day response time
  • Proactive and Results Driven
  • Experienced working in a fast-paced environment
  • Ability to work successfully in autonomous and group working environments.
  • Excellent Written and Oral Communication Skills
  • Strong ability to coalesce meaningful action among multiple stakeholders with competing priorities
  • Exceptional Attention to Detail

Experience You'll Need

  • 2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance. Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential.
  • Proficiency in CRM systems

Experience That's a Plus

  • 2+ years experience in partner/vendor management, relationship building, or a similar client-facing role
  • Zendesk and Salesforce/Service Cloud experience
  • Experience in Residential solar, with extensive knowledge of Solar Storage Systems

Work-life and Culture

  • All of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
  • If you are near one of our employee clusters, we offer one or more local gatherings per year
  • We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow with Us

  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • Internal candidates: Check out our advice on Internal Transfer: Job Application Process
  • Here are the next roles in this career track:
  • Senior Residential Field Service Manager
  • Lead Residential Field Service Manager
  • Manager, Residential Field Service Dispatch
  • We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

Advice from our career coach

As a Residential Field Service Manager at Omnidian, you will play a crucial role in ensuring excellent client experiences by managing relationships with Field Service Partners. To stand out as an applicant for this role:

  • Showcase your experience and knowledge in solar energy, including solar PV systems, inverters, panels, and monitoring software.
  • Demonstrate proficiency in CRM systems and experience in partner/vendor management or client-facing roles.
  • Highlight your ability to work autonomously and collaboratively, with exceptional attention to detail and strong communication skills.
  • Emphasize your proactive and results-driven approach, as well as your experience working in fast-paced environments.
  • Express your passion for sustainability and commitment to the core values of accountability, respect, and transparency.

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About the job

May 5, 2024


51k-69k USD

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