About Bluebird
We're The Bluebird Group - we're an omnichannel commerce partner that helps brands grow across every retail and digital channel.
We sit at the intersection of retail, eCommerce, media, and data. We help brands show up wherever their customers are (Target, Amazon, Walmart, Costco, Kroger, social commerce like TikTok, and beyond) and drive real sales growth.
We're not just strategists - we're a hands-on team of experienced retail operators who execute across everything from retail media and creative to data, insights, and full go-to-market strategy.
The result: we simplify what's become a really complex retail landscape and help brands scale faster and smarter.
Job Summary
We're looking for a Retail Account Manager to support a portfolio of Costco supplier accounts by driving operational execution, forecasting accuracy, inventory management, and business performance.
This role serves as a key connection point between our clients, Costco, and internal teams. You'll be responsible for maintaining account health, identifying opportunities, solving operational challenges, and ensuring brands are positioned for success through strong planning, reporting, and execution.
The ideal candidate is analytical, proactive, and comfortable managing multiple priorities while supporting both client objectives and Costco requirements.
What You'll Do
Account Management & Client Support
Serve as a key point of contact for clients, Costco teams, and internal stakeholders
Build strong working relationships with vendor operations teams and Costco buying teams
Support day-to-day account management activities and ongoing business initiatives
Maintain accurate records related to program agreements, pricing, product information, order status, and planning activities
Assist with new vendor onboarding and setup activities for brands launching at Costco Forecasting, Planning & Inventory Management
Develop and manage demand forecasts to support inventory flow and business performance
Monitor inventory positions and in-stock levels, proactively identifying risks and recommending solutions
Analyze sales trends, forecasts, and replenishment needs to support client and retailer objectives
Partner with clients and internal teams to improve forecasting accuracy and inventory performance
Support planning for product launches, promotional events, and seasonal programs Performance Analytics & Business Insights
Analyze vendor performance metrics and identify trends, risks, and growth opportunities
Conduct root cause analysis to resolve operational and performance challenges
Provide weekly sell-through reporting, analytics, and actionable recommendations to clients
Translate data into insights that support business decisions and account growth
Monitor key business metrics and communicate performance updates to stakeholders Item & Program Management
Create, maintain, and update items within Costco systems
Support new item launches and ongoing item maintenance activities
Assist with Syndigo content management and digital product information updates
Support Smarter Sorting registration and program requirements
Ensure item setup, product information, and program documentation remain accurate and current Order Management & Operational Execution
Monitor customer purchase orders and support issue resolution as needed
Maintain accurate shipping, invoicing, and operational records within internal systems
Coordinate with clients and internal teams to support smooth execution across programs and initiatives
Identify operational issues and proactively drive resolution
Help ensure strong execution across account activities and retailer requirements Cross-Functional Collaboration
Partner with sales, supply chain, operations, and finance teams to support account objectives
Coordinate communication and information sharing across stakeholders
Support special projects and business initiatives as needed
Contribute to a collaborative, client-focused team environment What We're Looking For
Experience
Bachelor's degree preferred
Experience working with Costco on the retailer or supplier side preferred
Experience in account management, retail operations, supply chain, forecasting, analytics, or related fields
Experience supporting consumer packaged goods (CPG) brands preferred
Experience managing multiple priorities and projects in a fast-paced environment Skills & Competencies
Strong analytical and problem-solving skills
Ability to interpret data, identify opportunities, and make recommendations
Excellent written and verbal communication abilities
Strong organizational and project management skills
Proficiency with Microsoft Excel, including sorting/filtering data, pivot tables, and VLOOKUPs
Working knowledge of Costco systems, processes, and operational requirements preferred
Ability to work independently while collaborating effectively across teams Leadership Attributes
Takes ownership and follows through on commitments
Builds trust with clients, retailer partners, and internal teams
Identifies issues early and proactively develops solutions
Thrives in a fast-moving, collaborative environment
Leads with accountability, attention to detail, and a customer-focused mindset Additional Requirements
Ability to travel as needed based on client and business needs Our Commitment
We prioritize the inclusion of diverse perspectives. We aspire for all team members to feel like this is a place where they belong. Where they are respected by the company and are empowered to impact the business and achieve their full potential. We understand that relationships built on trust, respect and communication better serve our clients, team members and business.
Disclaimer: This job description outlines typical functions and responsibilities but may evolve based on business needs.
The Bluebird Group is an omnichannel commerce partner that helps brands grow across retail and digital channels. Operating at the intersection of retail, eCommerce, media, and data, they enable brands to reach customers wherever they shop—including major retailers like Target, Amazon, Walmart, Costco, and Kroger, as well as social commerce platforms like TikTok. The company combines strategic expertise with hands-on execution across retail media, creative services, data analytics, and go-to-market strategy. They specialize in simplifying the complex retail landscape to help brands scale faster and achieve real sales growth.
