Retail Consultant

Type: Full-time, salaried employment
Location: Remote in the US with consistent travel to customer sites
Salary Range: c.$90-120k + stock options

Who we are

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. We have been deployed at scale with top retailers in the world. We are looking for smart, creative and passionate people who want to help build a great and enduring company.

What we are looking for

We are looking for a results-driven Retail Consultant (this is a full-time/perm position at Focal Systems) to play a critical role in our Customer Success Organization and ensure our retail partners achieve a meaningful ROI through the use of our solutions. This is a roving, travel role working with new customers throughout North America. You will be responsible for the onboarding and engagement of new customers while representing the customer’s voice to our engineering/product team.

Key results to deliver

Demonstrate Measurable ROI to the Customer

1. Act as customer's strategic advisor to help define, implement, and adopt best practices
2. Quantify improvements to current store operations enabled by Focal automation solutions
3. Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results
4. Translate pilot results into a wider rollout of Focal within the customer organization

Maximize Customer Utilization

You will drive change management and adoption by providing exceptional onboarding experience to Focal’s customer base, thoroughly understand and define current and future state workflows and remove barriers to utilization at all stakeholder levels

Increase Customer Satisfaction

1. Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmap
2. Strengthen customer engagement and adoption by traveling to Focal stores within territory
3. Increase advocacy by maximizing Net Promoter Score amongst your stores
4. Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes

What You Need to Be Successful

• Bachelor's degree or equivalent work experience
• Excellent communication, interpersonal and listening skills to connect with all stakeholders to build trusting relationships
• Effective change management skills
• Willing and able to spend weeks to months at the pilot site, which will vary by customer
• Strategic/big-picture thinking skills with high intellectual curiosity to dig deep into customer problems to align value back to their business objectives
• Startup mindset and work ethic with ability, motivation, and energy to manage multiple priorities in a fast-paced, unstructured environment independently and as a team
• Able to travel as needed to stores throughout North America

What we offerWe care deeply about the health, happiness and wellbeing of our employees. We offer:

• Competitive Salary & Attractive Stock
• Health Insurance
• Paid Time Off
• Education grants