Retention Team Manager

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all.

At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products – you are actively shaping the future of finance.

We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong.

Challenge yourself. Challenge the future. Join NAGA!

We are currently seeking a Retention Team Manager to join our talented team. Here, you will find the perfect environment to thrive, excel, and contribute to reshaping the financial landscape.

Location:Bucharest

Responsibilities:

• Control the team who is responsible to contact existing clients to offer information and assistance regarding the Company’s products, campaigns, and services.
• Monitor team activity to ensure they respect the company guidelines and regulation.
• Complete staff operational requirements by scheduling and assigning tasks to employees; follows up on work results.

• Maintain the recruited personnel at a national level by selecting, orientating, and training the employees.
• Maintain work results to national standards by coaching employees, planning, monitoring, and evaluating.
• Contribute to team effort by accomplishing suitable results.
• Maintain the communication with the support department to easy the flows and improve the processes.
• Help Marketing to build future promotion strategies and give feedback for improvement and optimization purposes.
• Plan and conduct the teams in inhouse or outhouse events (webinars, seminars, expos, etc.
• Drive the team to reach their KPI and overpass them.

Requirements:

• Have a University / College degree in Business, Marketing, Computer related field or equivalent/ Highschool diploma.
• Must have an experience as a Team Manager for at least 2 years and have worked with a team.
• Be a native or near native English speaker.
• Be dynamic, innovative and self-motivated with strong communication skills.
• Have good presentation, organizational and time management skills.
• Have excellent communication skills.
• Have advanced computer skills, CRM, Microsoft Word / Excel / PowerPoint.
• Have strong oral and written communication skills, as well as presentation skills.

Don’t miss your chance to be part of something extraordinary.

Let’s meet and challenge the future together!

Benefits:

• Global Career Evolution: Ready to grow fast and achieve your dreams? At our company, your passion and curiosity are the keys to unlocking exciting opportunities. Dive into a dynamic, international environment where innovative ideas and diverse perspectives drive success. Here, every project is a chance to create meaningful impact, expand your
  horizons, and shape the future. With the support of a global team, your hard work will
  propel you to new heights.
• Skill Hyper-Growth: If you are eager to stay ahead and challenge the future, NAGA is the right place for you. With top-tier training, certifications, and cross-functional projects, you will gain the skills to lead and innovate. Our culture of continuous learning means you will never stop growing, and you will have endless opportunities to collaborate and share knowledge with others. Together, we turn bold ideas into realities that make a difference.
  
• Connection & Belonging: Belonging to a supportive, vibrant team makes all the difference. We believe that when people feel connected, they perform at their best. That is why we offer endless opportunities to build genuine relationships through exciting activities and shared experiences. With us, you are not just joining a team – you are becoming part of a diverse, empowering community where everyone lifts each other up and celebrates success together.
• Reward & Recognition: In a world that is always changing, we ensure you feel secure and appreciated. Along with a competitive salary that reflects your expertise, we offer performance bonuses to reward your accomplishments. Your dedication doesn’t go unnoticed here – we celebrate your wins, big and small, and make sure you are always recognized for the value you bring to the team.
• Medical subscription
• Meal vouchers