At AbsenceSoft, we're transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we're proud of where we've been and even more excited about where we're going.
We're seeking a Revenue Operations Analyst who loves being the go-to person — someone who gets satisfaction from helping a sales rep close a deal cleanly, untangling a Configure, Price, Quote (CPQ) configuration issue, and making sure the data behind every transaction is accurate. This role sits at the intersection of sales support, process, and systems, and is ideal for someone who combines a solid technical foundation with an instinct for partnership. You build trust quickly with Go-To-Market (GTM) teams and move fluidly between systems troubleshooting, process improvement, and day-to-day sales support. You bring enough GTM systems fluency to troubleshoot, build, and improve independently — and take pride in being the person people know they can count on.
Serve as the primary point of contact for sales reps navigating quoting, pricing, and deal structure questions - guiding them through the full quote-to-contract process with patience and clarity
Troubleshoot and resolve CPQ and Ironclad issues, including pricing rules, quote templates, and approval workflows
Triage and resolve incoming RevOps requests across Tier 1 and Tier 2 - from flow errors and user access issues to account merges and opportunity corrections
Support onboarding and enablement of new sales reps across the full go-to-market tech stack including Salesforce, CPQ, Ironclad, Outreach, Gong, and ZoomInfo
Audit closed opportunities and contract data to ensure accuracy across CPQ, Salesforce, and downstream systems like NetSuite - flagging discrepancies before they surface in renewals or finance
Own data hygiene initiatives including duplicate management, field cleanup, enrichment, and pipeline integrity
Build and maintain Salesforce flows, validation rules, and custom objects to support evolving business processes and data integrity
Manage user setup, permissions, and access across Salesforce and the go-to-market tech stack including Outreach, Gong, ZoomInfo, and Ironclad - including ongoing administration and optimization of these tools as the business evolves
Troubleshoot system errors and integration issues - identifying root causes, implementing fixes, and knowing when to escalate
Partner with the broader RevOps team on automation improvements, system enhancements, and rollout of new capabilities
Bachelor's degree in Business Administration, Information Systems, or a related field
2-4+ years of experience administering or supporting CRM systems, with intermediate Salesforce administration experience a must
Experience building and maintaining Salesforce flows, validation rules, and custom objects - comfortable enough to troubleshoot independently
Experience with CPQ tools (Salesforce CPQ or similar) and/or contract lifecycle management tools like Ironclad preferred
Hands-on familiarity with sales productivity tools such as Outreach, Gong, and ZoomInfo
Enjoyment of working cross functionally - patient, clear communicator who can translate technical concepts into plain language
Strong attention to detail and a sense of ownership over data accuracy
Comfort managing a high volume of varied requests and triaging by urgency and business impact
Familiarity with AI tools and an interest in using them to work more efficiently
At AbsenceSoft, we LEAD with our values:
Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.
Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.
Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.
Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.
We offer:
Impact that matters. You'll do work that shapes the future of the modern workplace
Flexibility and trust. We're remote-first and results driven. You'll have the freedom and flexibility to do your best work, wherever you do it best.
Growth and development. We believe the best work happens when people are growing. You'll have access to learning re
AbsenceSoft is an HR technology company that provides a secure, intuitive leave management platform designed to help employers navigate complex workplace situations with humanity and efficiency. Built by HR professionals for HR professionals, the company specializes in transforming the employee experience through intelligent leave management solutions. Their platform incorporates advanced AI and machine learning capabilities to power automation, analytics, and decision support across leave management processes. AbsenceSoft serves enterprise-level organizations and operates within a highly regulated, compliance-focused environment.
