Revenue Operations Manager (Sales and Renewals)

About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their most pressing problems. Over 75% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to be building the technology that powers breakthrough solutions for our customers, helping them cure diseases, fight fraud, crush pandemics, and accomplish their most ambitious missions—even if it’s getting humans to Mars. Learn more at neo4j.com and follow us @Neo4j.

Our Vision:

At Neo4j, we have always strived to help the world make sense of data.

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

About the Role: As a Client Services Ops Manager at Neo4j, you will play a pivotal role in driving our accelerated growth and fostering strong collaborations across Renewals, Professional Services, Customer Success, and other key departments. Your contributions will be instrumental in implementing effective revenue growth strategies on a global scale.

Key Responsibilities:

• In this role, you will contribute to Neo4j's accelerated growth and will ensure strong collaboration between Renewals, Customer Success, Technical Services and other teams, to help implement revenue growth strategies
• Take charge of renewing SaaS licenses, a key aspect of our revenue strategy. Your expertise will ensure timely and effective renewal processes, contributing directly to our bottom line.
• Lead the development and optimization of sales operations processes, focusing on efficiency and scalability. Your hands-on approach will be critical in refining our sales strategies and operations to support customer acquisition, expansion, and retention.
• The role will require cross-functional partnership to provide insightful reports / metrics, and scalable processes, strategies and tactics to enable us to grow and capture market share across the world
• Participate actively in operational planning related to customer acquisition, expansion, and retention, aligning with our revenue and efficiency objectives.
• Ensure high standards of quality and consistency in planning, forecasting, and other initiatives led by Customer Services Operations.

Qualifications:

• 4+ years of experience in services operations, sales operations, or a similar role.
• Exceptional analytical skills with the ability to derive meaningful insights from data, coupled with excellent business acumen.
• Hands-on experience with sales and operational processes, demonstrating a capacity to drive efficiency and effectiveness in a fast-paced environment.
• Strong familiarity with SaaS selling motions, particularly in the context of license and subscription renewals.
• Strong presentation skills, capable of conveying crucial insights clearly across all levels of the Sales and Customer Success Organization.
• Ability to work independently and make informed decisions in a dynamic setting.
• Proven experience in implementing and managing scalable processes and procedures.
• Collaborative team player, adept at partnering with leadership and working closely with frontline staff.
• Outstanding communication skills, both upwards and downwards in the organizational hierarchy.
• Proficient in working with and enhancing major revenue systems, particularly CRM.
• High level of organizational skill with a drive for continuous improvement and impactful results in a fast-paced environment.
• Independent problem-solving skills with the ability to propose and implement solutions.
• Bachelor's degree in Business Management, Finance, or a related field is preferred.

Why Join Neo4j?

Neo4j is, without question, the most popular graph database in the world. We have customers in every industry across the globe, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.

• Neo4j is one of the fastest scaling technology companies in this industry. Well over $100M ARR and still rapidly growing.
• Raised biggest round of funding in all of database history ($325M Series F).
• Backed by world class investors like Google Ventures (GV), Neo4j has raised over $582M in funding and is currently valued at $2Bn. This puts them among the most well-funded database companies in history.
• 75% of Fortune 100 use Neo4j with more than 800 enterprise customers including Comcast, eBay, Adobe, Lyft, UBS, IBM, Volvo Cars and many more.
• Emil Eifrem (CEO) has built an amazing culture that prides itself on relationships, inclusiveness, innovation and customer success.
• Countless awards in the industry. Massive Enterprises and individual developers/ data scientists love Neo4j. Strong sense of community and ecosystem is built around the platform.
• A recent Forrester Total Economic Impact Study pegged Neo4j as delivering 417% ROI to customers.

Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all of the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.

One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.

Neo4j Values:

Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:

(we)-[:VALUE]->(relationships)

(we)-[:FOCUS_ON]->(userSuccess)

(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})

(we)-[:DELIVER_ON]->(ourCommitments)

Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.

More information at www.neo4j.com.