Revenues and Benefits Assessors - 12months FTC

Location: Hartlepool, United Kingdom (Hybrid - 50/50) Employment Type: Full-time Salary: up to GBP 26,227.50 yearly

Job Description

Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI's with excellent accuracy at all times.

Main Responsibilities

• To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.

• Meet the standards or deadlines required whilst performing all duties with minimum support

• Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations

• Coaching and mentoring junior staff/colleagues

• Shares best practice with colleagues and lead update sessions to wider team

• Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills

• Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements

• Regularly exceeds minimum contractual standards for productivity/accuracy

Skills Required

• Experience of using Northgate / Academy / IBS (Civica) Systems

• Proven problem solving skills

• Good customer service and communication skills

• Working knowledge of Housing Benefits / Council Tax

• Delivers under pressure with a flexible approach to work

• IT competent

• Self-motivated

Skill Development and Progression

NECSWS are committed to developing and expanding the skill and knowledge sets of all colleagues. Cross-skilling in at least one additional service is available, including Central Government services such as Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.

Career progression pathway:

• Revenues and Benefits Officer

• Revenues and Benefits Senior

• Revenues and Benefits Team Leader

• Revenues and Benefits Service Manager

• Senior Operational Management Roles

Benefits

• Private Medical Cover funded by NEC for Employees (with option to add family members)

• 25 days paid holiday with option to buy/sell

• 4 x basic salary life assurance cover funded by NEC (with option to increase)

• Group Pension Plan with employer contributions up to 8.5%

• Flexible benefits package

• Employee assistance programme

• Free access to LinkedIn Learning (15,000+ courses)

Other Information

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check may be required depending on the nature of the role.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. Reasonable adjustments and accessibility needs during recruitment are accommodated.