Risk Operation Specialist

Location

AE, AF + 49 more

Binance

Job Description

Binance Risk team is looking for an experienced Risk Operation Specialist to implement effective Risk strategies to Binance platform and users.

You'll be dealing with high revenue VIP cases - to work through a number of pre-determined fraud alerts, email alerts, SMS alerts , and service requests to determine if recent account activity is of a fraudulent nature. You will complete your investigation using multiple resources including customer contacts, reviewing account activities, account ratings, phone matches, IP Search, and various websites, etc.

You will investigate at-risk accounts to avoid or reduce platform losses, and educate customers on how-to maintain security awareness and strive for loss prevention. You are responsible for reviewing documentation, analyzing data to verify the authenticity of transactions and/or activities.

Throughout this process you may need to communicate with the customers for additional information and to notify them the decisions.

Responsibilities

Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line and divisional levels
Based on assigned queues, review VIP accounts and determine the legitimacy of the accounts and account holders, (the associated risks) and make sure all appropriate restrictions and/or dismissal decisions are made on each account reviewed
Continuously monitor VIP related cases and identify trends - Notify management of suspicious activities
Monitor VIP account and abnormal activities to stop any suspicious transactions in the account
Contact account holders in an effort to verify activity and mitigate loss

Requirements

At least 3 years of experience with Responsibilities listed above
Abe to make discretionary decisions based on research
Able to handle multiple queues covering a variety of tasks with a sense of urgency and follow-through
Bonus: Knowledge or experience in SQL/Datawind
Bonus: Knowledge or experience in Web3 industry
Bonus: Fluency in Chinese

Advice from our career coach

As a candidate for the Risk Operation Specialist role at Binance, it is crucial to demonstrate a deep understanding of risk management and fraud prevention strategies. Here are some tips to help you stand out:

Highlight your experience in investigating at-risk accounts and preventing platform losses.
Showcase your ability to make discretionary decisions based on research and analysis.
Emphasize your proficiency in handling multiple tasks with a sense of urgency and follow-through.
If applicable, mention any knowledge or experience in SQL/Datawind, the Web3 industry, or fluency in Chinese as these are considered bonuses.
Be prepared to discuss how you have supported reporting and monitoring of metrics and Key Risk Indicators (KRI) in previous roles.
Provide examples of how you have identified trends in VIP related cases and communicated effectively with account holders to verify activity and mitigate loss.