As a Sales Business Support Specialist in Revenue Management, you will play a critical role in managing and optimizing revenue performance across the full client and partner lifecycle—from initial onboarding and deal setup through monthly usage reporting and revenue recognition. This role is highly collaborative and client and partner-facing, requiring close coordination with external platform partners and internal stakeholders to ensure accurate data exchange, transparency, and operational excellence. You will help drive improvements in revenue reporting compliance, processing, pipeline integrity, and optimization solutions while maintaining strong, trusted relationships with client/partner organizations.Role & Responsibilities
Interface directly with clients and partner organizations to troubleshoot discrepancies, clarify reporting logic, and ensure alignment on usage data and revenue outputs
Develop a deep understanding of client/partner-specific pricing models, contractual terms, and data structures to ensure accurate revenue processing and reporting
Serve as a key operational point of contact for external clients and partners, supporting ongoing data validation, issue resolution, and alignment on reporting expectations and timelines
Partner with internal stakeholders (Sales, Finance, Legal, Product, Operations) and external client/partner teams to translate business, client, and partner inquiries into actionable analysis and solutions
Analyze revenue usage pipeline performance across platform partners to identify data discrepancies, revenue leakage, compliance risks, and optimization opportunities
Coordinate with platform partners to establish and maintain API/data connections, improving timeliness, accuracy, and scalability of data transfers
Clean, validate, and integrate multi-source datasets (internal and client/partner-provided) to improve data accuracy, consistency, and audit readiness
Support monthly revenue operations processes, ensuring on-time, accurate delivery of client/partner revenue reporting within defined SLAs
Build and deliver clear, client/partner-ready reporting outputs and internal summaries that communicate performance, risks, and opportunities
Work with team leaders to create compelling narratives and presentations that explain analytical findings, including client/partner-related impacts, risks, and recommendations
Proactively identify opportunities to improve client/partner onboarding, reporting workflows, and communication processes to reduce friction and enhance client/partner experience
Contribute to the design and automation of scalable revenue data pipelines and workflows to support growth in client/partner complexity and volume
Effectively operate in a fast-paced, client/partner-driven environment, managing multiple priorities and external dependencies Required Qualifications
Demonstrated ability to communicate effectively with both internal teams and external clients & partners, including explaining technical concepts in business terms
Ability to build trust-based relationships with clients & partner stakeholders and manage ongoing communications professionally
Proven track record of meeting tight deadlines while maintaining high accuracy in a client/partner-facing, SLA-driven environment
Strong attention to detail with the ability to connect analysis directly to revenue impact, client/partner performance, and business outcomes
Experience working cross-functionally while managing client and partner dependencies and timelines
Strong problem-solving skills with the ability to navigate complex client/partner data and revenue structures
Self-motivated with the ability to quickly learn Acxiom’s digital products and the broader client/partner ecosystem
Bachelor’s degree or minimum one year of related experience (Accounting, Computer Science, or related quantitative field preferred)
Experience working with large, multi-source datasets and applying strong data quality practices
Ability to build dashboards and communicate insights through business intelligence tools Preferred Attributes
Experience working within the digital advertising ecosystem (DMPs, DSPs, Advanced TV, Programmatic platforms)
Familiarity with client &partner onboarding, data integration, and revenue-sharing models
Experience collaborating with external partners or clients in an operational, analytical, or account support capacity
Ability to identify process improvements that enhance both internal efficiency and external client/partner experience
Strong organizational and analytical skills with the ability to manage multiple client/partner workflows simultaneously
Experience supporting end-to-end revenue management, including pricing, pipeline analytics, and optimization
Knowledge of revenue operations and client & partner-driven revenue models
Ability to influence cross-functional stakeholders and drive operational improvements that benefit both Acxiom and its clients and partners. Key Differentiator of This Role
This is not just a back-end operations role—this position serves as a critical bridge between Acxiom and its external clients and partners, ensuring accuracy, transparency, and trust in revenue data while enabling scalable growth across an increasingly complex client/partner ecosystem.
Primary Location City/State:
Homebased - Conway, ArkansasAdditional Locations (if applicable):
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementionedlocationsbut applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contactrecruit@acxiom.com.
Acxiom is an industry leader in data management and AI-driven marketing solutions with nearly six decades of experience. The company specializes in unifying, connecting, and preparing data for brands and agencies to maximize their data and technology investments. Acxiom provides identity and data capabilities, data orchestration for the AI era, and enables hyper-personalization at scale through its Real ID platform. As pioneers in data ethics and governance, Acxiom was the first company to create the role of Chief Privacy Officer and maintains a privacy-first approach while serving leading brands across retail, banking, automotive, hospitality, insurance, telecom, and media sectors.
