We're BlueCat—a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably—the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.
But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.
The Role As a Sales Development Representative (SDR) at BlueCat, you will drive pipeline generation within a defined geographic territory. This is a quality-driven sales development role focused on building well-qualified opportunities that are positioned to advance through the sales cycle. You will engage inbound opportunities and execute strategic outbound outreach, lead thoughtful discovery conversations, create strong Stage 0 opportunities, and collaborate closely with Account Executives to ensure early-stage alignment and momentum. Once an opportunity is created, the Account Executive assumes ownership. However, you remain engaged to support opportunity momentum and assist with customer re-engagement when necessary. Success in this role is measured by opportunity progression and overall pipeline impact — not just activity levels. What You’ll Do Generate new pipeline within your assigned geographic territory Engage inbound leads and execute outbound outreach across organizations in your region, prioritizing opportunities based on strategic fit and potential impact Lead discovery conversations with technical leaders (Infrastructure, Network, Security) and senior decision-makers (Director, VP, and C-level where appropriate) Uncover business priorities, operational challenges, and buying dynamics Create well-qualified Stage 0 opportunities supported by defined business or technical drivers, identified decision-makers, timeline signals, and a clear next step Transition opportunities to the aligned Account Executive with strong context and documentation Maintain thorough and actionable notes in Salesforce, including discovery insights and agreed next steps Partner closely with Account Executives to maintain alignment and visibility into early-stage activity Monitor opportunity momentum and assist with re-engagement if progress stalls Contribute to improving conversion rates and overall pipeline health within your region What Success Looks Like Consistent creation of high-quality Stage 0 opportunities Strong conversion of SDR-created opportunities into Stage 1 and continued advancement Clear, actionable discovery documentation that enables efficient AE execution Effective collaboration and trust with Account Executives Proactive follow-through when opportunities lose momentum Disciplined CRM hygiene and thoughtful territory management What We’re Looking For We’re looking for individuals who want to build a long-term career in sales and thrive in a structured, collaborative environment.
You are:
Comfortable engaging both technical professionals and executive leaders Curious and able to connect technical challenges to business impact Thoughtful in how you qualify and document opportunities Accountable within a territory-based model Organized and disciplined in CRM usage Coachable and motivated to continuously improve Background 1+ years of experience in sales, business development, or a customer-facing role Experience in B2B technology preferred Exposure to infrastructure, cybersecurity, networking, or SaaS is a plus Experience working within a geographic territory model is helpful Why This Role Matters Pipeline quality drives revenue predictability and sales velocity at BlueCat. The Sales Development Representative plays a critical role in shaping opportunities to enter and progress through the sales cycle. You will directly influence territory performance while gaining exposure across a diverse range of organizations within your region.
BlueCat is a market-disrupting player in Intelligent Network Operations, providing a first-to-market combination of systems of understanding and change that link foundational core services with predictive network health and performance insights. The company's Intelligent NetOps platform enables organizations to enhance agility and mitigate risks through a unified management lifecycle spanning provisioning, proactive troubleshooting, and remediation. BlueCat helps enterprise customers modernize network operations, improve operational visibility, automate infrastructure workflows, and achieve measurable business outcomes across hybrid and multi-cloud environments. The company is recognized as one of Canada's top workplaces and holds Great Place to Work certification.
