Salesforce Administrator, Product Support

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Salesforce Administrator will collaborate closely with functional leaders, organizational units, and subject matter experts to support, configure, maintain, and improve Toast’s CRM platform in support of daily operations and strategic initiatives. The role will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Toast’s investment in the Salesforce.com platform. This role will have a record of success in executing on the daily configuration, support, maintenance, and overall adoption of Salesforce.

About this roll* (Responsibilities)

• Work with an agile SCRUM team of Salesforce administrators and architects on the delivery of continuous improvement and strategic project initiatives for Toast’s internal teams in Quote to Cash
• Perform Admin responsibilities related but not limited to DocuSign, Conga, flows, process builder, custom objects, and other Salesforce platform tools.
• Collaborate with Solutions Architects and integration team on the development of custom Apex and VisualForce classes and components.
• Defines and contributes to the design of new/existing applications and interfaces. Provides business solutions analysis. Performs complex problem-solving.
• Evaluates requests for new or modified features/functionality to determine feasibility, complexity and time required and compatibility with current systems and develops proposals to deliver desired solutions.
• Perform root cause analysis on issues and resolve prioritized defects.
• Perform peer reviews of changes to the Salesforce org.
• Follow and enforce the standards and best practices of the Business Systems SDLC.

Do you have the right ingredients*? (Requirements)

• 2+ years Salesforce.com administration experience required.
• Experience with DocuSign, Conga, SOQL queries, Apex, process builders, flows and other Salesforce platform tools
• Creative and analytical thinker with strong problem-solving skills
• Experience working in a SCRUM or agile environment.
• Confident in manipulating large amounts of data while understanding related object/field functions.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards
• Excellent organizational, time management oral and written communication skills
• Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions.

Bonus ingredients (a pinch of salt):

• 2+ years working on an Agile SCRUM or Kanban team.
• Sales Cloud, Service Cloud, and Developer certifications preferred.
• Salesforce Certified Platform App Builder.
• Salesforce Certified Platform Developer I.
• Salesforce Administrator (ADM201, ADM211) certified.
• Salesforce Advanced Administrator (ADM301) certified.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.Pay Range$76,000—$122,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].