Location: Remote
Type: Full Time
Level: Manager/Supervisor
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
Comfrt is looking for a Sample Operations Manager to build, manage, and optimize our end-to-end sample operations process for all marketing samples. You'll serve as the operational hub between Product Development, Merchandising, Creative, Marketing, Photography, Social Media, Operations, and overseas vendors, making sure every sample lands accurately and on time for development, photoshoots, campaigns, wear testing, executive reviews, and product launches. This is a hands-on role for someone who is highly proactive, thrives in a fast-paced environment, builds scalable processes, and can independently manage competing priorities while holding the line on accuracy and urgency.
Sample Operations Management
Own the end-to-end sample lifecycle across all product categories and seasons.
Build and maintain a centralized sample management system that provides real-time visibility across the organization.
Manage all inbound and outbound creator photography, marketing, creative, executive, and wear-test samples.
Ensure all samples are accurately tracked from vendor shipment through internal distribution and return.
Develop standardized operating procedures for sample handling, tracking, storage, and distribution.
Continuously improve sample workflows to increase efficiency and reduce delays.
Maintain digital libraries of sample imagery and approvals for internal visibility.
Ensure all submissions are organized, documented, and easily accessible.
Sample Request & Calendar Management
Manage all sample requests across Product Development, Creative, Marketing, Merchandising, Social Media, Photography, Operations, and Executive Leadership.
Prioritize competing requests while ensuring critical business milestones are achieved.
Understand the seasonal marketing calendar and proactively plan sample requirements to support all campaigns, launches, photoshoots, creator partnerships, and key business initiatives.
Coordinate sample readiness to align with product launch calendars and cross-functional deadlines.
Creative & Photo Studio Partnership
Partner closely with Creative and Photography teams to coordinate samples for all photoshoots.
Assist with outfit planning, product assortment, styling coordination, and sample selection for creative shoots.
Ensure all photography samples are complete, organized, steamed, tagged, and delivered on schedule.
Coordinate sample returns and inventory reconciliation following photoshoots.
Vendor Communication
Serve as the primary operational contact for all sample-related communication with overseas vendors.
Manage daily communication through Email, WhatsApp, Slack, WeChat, and other communication platforms.
Follow up proactively on sample status, shipment timing, missing samples, and vendor action items.
Escalate risks early and drive timely resolutions to maintain business timelines.
Team Leadership & Development
Directly manage the Sample Coordinator, providing daily direction, coaching, training, and performance management.
Develop the Sample Coordinator's skills, knowledge, and career growth through regular feedback and development plans.
Establish team priorities and allocate workload to ensure all sample requests are completed accurately and on time.
Create clear processes, expectations, and accountability measures for the sample operations team.
Conduct regular one-on-one meetings, performance reviews, and ongoing coaching.
Identify opportunities to improve team efficiency through process improvements, automation, and better resource planning.
Foster a collaborative, proactive, and solutions-oriented team culture.
Build and scale the Sample Operations function as the business grows, recommending additional resources when needed.
Serve as the escalation point for complex sample issues, cross-functional conflicts, and vendor challenges.
Team & Cross-Functional Management
Coordinate sample activities across multiple departments to ensure alignment on priorities.
Lead sample status meetings and communicate weekly updates to stakeholders.
Build scalable processes that support company growth.
Train future team members on sample management standards and best practices.
Foster accountability through clear communication, organization, and process ownership.
Data & Process Management
Build dashboards and reporting to provide visibility into sample status, vendor performance, and timeline adherence.
Analyze workflow bottlenecks and recommend process improvements.
Comfrt is a fast-growing ecommerce brand specializing in comfortable apparel and lifestyle products designed to support mental health and promote a stress-free, cozy lifestyle. The company focuses on building a comprehensive comfort brand ecosystem with products spanning athleisure, outerwear, activewear, loungewear, and sleepwear categories. Comfrt is dedicated to delivering premium quality products that meet high standards for fit, construction, and customer experience, positioning itself as the ultimate comfort brand in the ecommerce space.
