At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact you will have:
You will be responsible for managing security event monitoring and incident response ticket queues, ensuring timely and effective triage in line with service level agreements and objectives. You will understand and follow the VC3 way, a set of standards and processes that produce a predictable result for the client, utilizing End Detection and Response tools to investigate alerts and build accurate timelines of potential threats.
Due to the popularity of this role, we ask that employees internal to VC3 submit their application by August 7, 2026 in order to be considered.
What you will be doing:
Translate Cyber Security concepts into non-technical terms for clients to clearly understand specific applications to their business priorities.
Manage the security event monitoring and incident response ticket queues and triage as appropriate to meet the established service level agreements/objectives
Clearly convey indicators of compromise, isolation, and remediation steps
Analyze and interpret system, security, and application logs in order to diagnose faults, spot abnormal behavior, and rule out false positives
Effectively utilize VC3 and client toolsets include, but not limited to, End Detection and Response tools to investigate alerts, anomalies and build accurate timelines related to possible compromise
Follow established procedures to investigate, escalate, contain, or eradicate malicious activity
Develop and deliver written and oral reports to clients, teammates, and management to aggregate and communicate security information and metrics
Provide input and recommendations to improve internal processes and procedures
Participate in threat hunting activities and other special projects as required
Additional duties as required
The tools you bring:
Two years’ work experience in the Information Security or related fields
One of the following certifications preferred: CompTIA Security+, CompTIA CySA+, CCNA, C|EH, SSCP, or equivalent
Experience with SIEM platforms, firewall management, and endpoint detection and response platforms
One year or more of experience with EDR solutions, ESGs, vulnerability management and content filtering
Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
What’s in it for you:
Flexibility– We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!
VC3 is an IT managed services provider that serves hundreds of municipalities and organizations across the United States and Canada. The company specializes in delivering comprehensive IT solutions and security services, including security event monitoring, incident response, and endpoint detection and response (EDR) capabilities. VC3 operates with a customer-centric approach, focusing on making IT personal, easy, and reliable for public sector and organizational clients. The company is built on core values of going beyond expectations, owning problems, being curious, and serving as one unified team.
