Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Team: The Genesys Global Security, Privacy & Compliance COE (Centre of Excellence) team is made up of Security/Privacy/Compliance experts with the skills to provide expert services in support of all key stakeholders (Genesys Sales, Presales, Customers, Partners, Prospects, external consultants etc.). The team is the single point of contact for all security, privacy & compliance related field engagements. The team sits within the Genesys Cloud business unit.
Role and Responsibilities:
- You will use your auditing, technical and information security knowledge to plan, support and/or lead on programs such as ISMAP Compliance certification as/if required
- You will be our security subject matter expert, single point of contact for all security, privacy & compliance engagements for Japan
- You should have experience or ability to work closely with auditors and articulate technical concepts
- You will own RFP/product security/privacy/compliance questions, consulting engagements for our prospects, customers, and partners within your area of specialisation
- Own and program manage security audits/assessments coming from Japan; collaborate will other global & regional teams for timely completion of these requests
- Support our global Compliance teams (Privacy office, Security Office, legal) for applicable external and customer audits
- Join our sales account team to support security, privacy & compliance discussions, explain security, privacy and compliance policies, controls and processes for Genesys solutions
- You will own planning, completion and follow-ups of quarterly security & privacy reviews or audits with our regulated customers (e.g., Financial Services and public sector)
- You will work to enable/educate our Sales and Presales teams, and crucially also our Partners, ensuring a solid foundation of security understanding is established and that they have the skills needed to be successful
- Our team DNA is innovation; every team member is also required to contribute to ongoing internal team global projects which are key to our scalability and success. (For example, creation of vertical, country, or regional compliances, documentations, presentations, demos, and best practices)
This role offers:
- Working in a high-energy, dynamic & expert team with a set up that provides every opportunity to thrive
- Onboarding program during which you will share the experience with and learn alongside other newcomers. You will be fully equipped to achieve a long and successful career with Genesys
- Close co-working with Enterprise Sales teams in strategic Accounts to drive Cloud Acceleration
- A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationships
- Working across a culturally diverse and fascinating global team.
- Travel to customer, business and team meeting sites across Japan and APAC. Maximum 20% of the travel is expected.
- Role can be office based or fully remote anywhere within Japan.
The minimum you need to succeed:
- Show Empathy, Passion, Energy and a Willingness to go above and beyond
- Bachelor’s Degree within Cyber Security OR related certifications such as CISSP, CISM, AWS Certified Security OR similar recent professional experience
- Strong background and past hand-on experience within Cyber Security/Networking/Application Security
- Professional experience handling/supporting risk management/audits/Compliances for cloud solutions
- Excellent Technical writing skills
- Be a Team Player; be adaptable, able to multi-task, and be ready to travel
- Ability to work independently with little guidance and be detail-oriented
- Flexible and adaptable to all work environments
- Work in-line with team and company standards
- Goal-oriented and have the self-discipline to complete all work tasks on time
- Ability to present complex information in a clear, concise manner
- Fluency in English and Japanese languages is a must requirement.
- Ability to work at a computer terminal 90% of the typical workday
Nice to Have:
- Designing Secure distributed Architectures
- AWS cloud experience
- Knowledge of ISMAP compliance and previous experience with completing the ISMAP assessment process
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Japan.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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