Overview
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!
Position Summary:
The primary job function of the Security Operations Center Engineer is to identify, investigate, and escalate alerts and events to safeguard sensitive information from unauthorized access or breaches of malicious and potentially damaging intent in a 7x24x365 environment. Manages and configures security monitoring tools. Assess security systems and measures for weaknesses and possible improvements. Maintain up-to-date knowledge of the IT security industry including awareness of new or revised security solutions. Must be ethical, curious, and detail oriented.
Will also be responsible for definition of security process road maps and knowledge articles (KB), change management validations, user/system impacted security incident management and resolutions; Administration of Security Operations Center owned tools including scripting, customizations, report building, alert modifications, automations and maintenance; Minimize risk and exposure to system security and business interruptions of company's infrastructure; actively participate in disaster recovery and BCP events. Some scripting, coding and/or technical certificates may be needed to achieve certain job functions, so willingness to expand technical attributes will be expected.
Geo-Salary Information
An in-person interview may be required during the hiring process
State specific pay scales for this role are as follows:
$83,670 to $161,815 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$76,064 to $147,104 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$68,457 to $132,394 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
In CA: Typical hiring range is $110,468 to $153,428
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Responsibilities
Essential Job Functions:
Monitor security tools & systems: Analyze logs, alerts, and data for suspicious activity.
Investigate potential threats: Determine if alerts are real incidents and identify vulnerabilities.
Supervise all Incident/Security issues, including preliminary triage, troubleshooting and remediation.
Gather evidence: Collect and analyze evidence to understand incident scope and impact.
Contain the threat and remediate vulnerabilities: Quickly contain the incident to minimize damage, and implement patching, configuration changes, or other measures to address the exploited vulnerabilities.
Recover from the incident and report to management: Assist in restoring affected systems and data to their normal state, and keep management informed about security incidents and response efforts.
Documentation: Document findings for future reference and improvement, including process roadmaps, change management validations, and user/system impacted incident management and resolutions.
Administer SOC/NOC tools: Manage and administer all SOC/NOC Operations center owned tools, including scripting, customizations, report building, alert modifications, automations, and maintenance.
Minimize risk and exposure to system security and business interruptions of the company's infrastructure.
Participate in disaster recovery and BCP events: Actively participate in disaster recovery and Business Continuity Plan (BCP) events.e
Qualifications
Education:
Minimum:
Preferred:
GIAC Security Essentials Certification
GIAC Security Leadership Certification
ISACA Certified Information Security Manager
Microsoft Certified Systems Engineer: Security
(ISC)2 SCCP
(ISC)2 CISSP
(ISC)2 ISSAP
CCSK4
Experience:
Minimum:
Preferred:
Skills & Abilities:
Enterprise Security Operations support experience
Enterprise security document creation.
Understanding of IT infrastructure and networking: This includes knowledge of operating systems, network protocols, and basic infrastructure components.
Security principles and technologies: Familiarity with common security threats, vulnerabilities, and mitigation strategies like firewalls, intrusion detection/prevention systems (IDS/IPS), and SIEM tools.
Scripting and automation: Ability to write basic scripts to automate tasks and generate reports.
Incident response procedures: Understanding of established processes for handling security incidents, including containment, eradication, and recovery.
Security tools and software: Proficiency in using the specific security tools and software typically employed by a security organization.
Experience in using ExtraHop, Qradar, Splunk and/or any other security related tools for the visibility, monitoring, detection, alerting, response, and investigation of security related events.
Communication: Clear and concise communication with technical and non-technical audiences, including reporting incidents to management and collaborating with other IT teams (including public speaking, critical business writing skills, process documentation and knowledge base article composure)
Critical thinking and problem-solving: Ability to analyze complex security data, identify root causes of incidents, and develop effective solutions.
Attention to detail: Meticulous focus on identifying subtle anomalies and potential threats within vast amounts of data.
Decision-making under pressure: Making quick and informed decisions during critical security incidents.
Preferred:
ServiceNow
SIEM Solutions
TrustWave
Email Protection Solutions
Endpoint Detection & Response Solutions
Microsoft 365 Security Suite
Incident Management Communication tools
CV/CIRT Gov’t notification process
Load balancers & Web Application Firewall Solutions
Firewall/router/networking equipment
Web Content Filtering (WSS)
Secure Web Gateway Solutions
ITIL Foundations certifications (V3 or V4)
About the Company
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here:
Perks and Benefits
We offer many great benefits, including:
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Pay Range
USD $83,670.00 - USD $161,815.00 /Yr.
Mercury Insurance is an insurance company that develops pricing strategies and insurance offerings across multiple business lines. The company operates in the complex insurance landscape and focuses on enhancing pricing precision and product differentiation through data-driven research and development. Mercury leverages analytics, predictive modeling, and segmentation to improve product performance and customer value. The organization emphasizes collaboration across business units and maintains a culture that invests in employee development through mentorship and professional growth opportunities.
