ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Security Platform Specialist provides both partner-facing and internal support for ConnectWise’s security platforms. In this role, the Security Platform Specialist will provide initial triaging of support requests and manage the ticket queue to ensure that all support requests are resolved in a timely manner.
Essential Duties and Responsibilities:
- Monitor and manage a wide range of inbound support requests.
- Provide assistance and guidance regarding the use of the ConnectWise security platforms.
- Troubleshoot issues within the ConnectWise security platforms and supported third-party integrations.
- Assist with building reports, rules / event notifications, and other content within the ConnectWise security platforms based on partner requests.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer service focused, self-starter with an outgoing personality.
- Experience with Managed Threat Detection (MDR) and Security Information and Event Management (SIEM) solutions.
- Excellent analytical and problem-solving skills
- Excellent oral and written communication skills
- Understanding of the Managed Service Provider and Managed Security Service Provider industries
- Knowledge of cybersecurity controls and frameworks such as the CIS 20 and NIST CSF
Educational/Vocational/Previous Experience Recommendations:
- Bachelor's degree in computer science, Information Security or relevant experience.
- 1 year of experience in a cybersecurity environment preferred.
- 2 years of experience in an IT support environment preferred.
Why ConnectWise:
- Professional office environment.
- Long or irregular working hours are normal to meet deadlines, secure deals and attend conferences/events.
- Dynamic atmosphere of a rapidly expanding technology organization.
Working Conditions:
- Professional office environment and / or remote
- Some travel may be required.
- If located within 40 miles of Tampa, FL or Pittsburgh, PA- Hybrid (2-3x in office/week)
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
United States
