About Audien Hearing
Audien Hearing is disrupting the hearing aid industry by making hearing affordable, accessible, and stigma-free. As a fast-growing company expanding beyond DTC into retail, we’re building strong partnerships across key channels to bring our products to more customers. Our retail relationships are critical to this next phase of growth, and we’re looking for a Sr. Account Manager to help scale and strengthen them.
Senior Account Manager
Location: Remote (U.S. based, with travel as needed) Employment Type: Full-Time
Position Overview
The Sr. Account Manager will own and grow key retail relationships across food, drug, mass and club channels, with a focus on driving revenue, expanding distribution, and strengthening in-store presence. This role is highly cross-functional and hands-on, requiring someone who can operate both strategically and tactically in a fast-paced, lean environment.
You will be responsible for the full scope of account management, including buyer communication, forecasting, performance analysis, and cross-functional alignment. This is a high-ownership role for someone who is scrappy, self-motivated, and excited to build.
Key Responsibilities
Own day-to-day management of key retail accounts across food, drug, mass and club channels (e.g., Walmart, Target)
Build and maintain strong relationships with retail buyers and partners
Lead line reviews, sell-in presentations, and ongoing business updates with customers
Analyze syndicated data (Circana/IRI) and internal performance to identify opportunities and risks
Develop compelling, data-driven stories to support distribution, shelf placement, and promotional strategy
Create and manage account forecasts in partnership with demand planning and supply chain
Monitor and manage account performance against sales targets and KPIs
Collaborate cross-functionally with supply chain, operations, marketing, and finance to ensure alignment and execution
Support and manage broker relationships as needed
Track competitive activity, category trends, and customer insights to inform strategy
Operate with a strong P&L mindset, understanding the financial impact of decisions
Qualifications
3–5 years of account management experience, preferably within drug or mass retail channels
Experience working with major retailers such as Walmart, Target, or similar
Strong category management experience, including the ability to independently pull and analyze syndicated data (Circana/IRI)
Solid forecasting and planning skills
Strong understanding of retail fundamentals, including shelf strategy, consumer behavior, and merchandising
P&L awareness and ability to make financially sound decisions
Excellent communication and presentation skills, with experience presenting to retail buyers and internal stakeholders
Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities simultaneously
Collaborative and able to influence cross-functional partners without direct authority
Self-starter with a scrappy, business-owner mindset and comfort operating in a lean, fast-paced environment
Willingness to travel as needed for customer meetings
Audien Hearing is disrupting the hearing aid industry by making hearing aids affordable, accessible, and stigma-free. The company manufactures and sells hearing aids directly to consumers and through retail partnerships. As a fast-growing company, Audien Hearing is expanding beyond its direct-to-consumer model into retail channels including food, drug, mass, and club retailers to reach more customers and strengthen its market presence.
