With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution.Act as primary point of contact for billing and collection inquiries from internal and external business partners. Research and resolve a variety of complex internal and external inquiries.
Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to billing, cash application, reconciliation, customer research and exception activities for all lines of business supported
Create, review, and recommend necessary documents to generate customer billing
Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process
Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, provide alternate solutions
Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections
Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls
Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval
Prepare timely and accurate billing and reconciliation reports as needed
Identify at-risk customers based on established triggers
Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies
Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards
Identify, document and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions
Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures
Help onboard and mentor new teammates and flex as needed, to support the business need
Job Specifications
Typically has the following skills and abilities:
Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues
Bachelor’s degree in Accounting, Finance, or related field preferred
One year of experience working in an ERP based Accounts Receivable environment preferred
Active Accounts Receivable Specialist Certification preferred
Solid understanding of basic accounting principles, familiarity with SAP preferred
Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
Critical thinking and analytical, with a solution-oriented approach to work
Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines
Excellent communication and interpersonal skills to effectively communicate with internal and external business partners
Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences
Must be available to work within the full range of division hours of operation
Clean credit history as reported by credit report
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $17.85 - $28.88VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
VSP Vision is a vision care company that manages a global brand portfolio encompassing both proprietary and licensed brands in the eyewear and vision care industry. The company operates across domestic and international markets, serving members, doctors, clients, and brokers through vision care and network business segments. VSP Vision handles brand strategy, product development, sales, and marketing initiatives to drive brand awareness and profitability across their diverse portfolio. The company maintains operations in technology infrastructure, enterprise systems, and business management to support their vision care mission.
