At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Are you an experienced AI/Machine Learning Engineer with exceptional machine learning skills and experience supporting critical initiatives focused on improving various customer and financial metrics?
Do you thrive in an environment where you not only dive deep to find data driven insights, but craft meaningful and articulate recommendations that can be discussed and acted upon with your peers?
Do you strive to understand business needs, frame those needs as data problems, and solve those problems using cutting-edge AI/ML techniques and frameworks?
Do you love the idea of functioning as a key member of our AI Platform team, and serving as a subject matter expert to various functional business partners?
If “yes”, then the Senior AI/Machine Learning Engineer position here at Constant Contact may be just what you’re looking for.
What you’ll do:
- Collaborate with PMs and Engineering leadership to understand business needs, and design and implement technical solutions that move the needle at an organizational level
- Partner closely with business stakeholders to ensure insights are leading to action and measuring the business impact
- Collaborate with cross-functional teams to integrate AI functionalities into our software applications and platforms
- Be a key contributor to a cross-functional, agile product delivery team
- Continuously research and experiment with state-of-the-art AI techniques and tools to enhance our product offerings
- Deliver scalable, sustainable, and engaging products
- Articulate engineering design strategies related to scalability, performance, security, usability, and development platforms
- Influence decisions that impact entire AI platform
- Plan technical direction with multi-year time horizons
- Mentor junior members of the team on best practices, architecture, and development
Who you are:
- 6+ years experience in Machine Learning and Data Science, or equivalent experience in Software Engineering roles with demonstrated AI/ML emphasis
- MS or PhD degree in Computer Science or related field, or equivalent industry experience
- Experience driving ML projects from conception to production deployment
- Experience with cloud computing platforms such as AWS, particularly with ML workflow technologies
- Proven experience developing data visualizations to enable data exploration, illustrate an insight or tell a story
- Strong proficiency in Python and experience with machine learning libraries (e.g., TensorFlow, PyTorch, etc)
- Proficiency with commercial software development practices such as CI/CD, version control (Git), automated and manual testing
- Experience with relational and No-SQL (ElasticSearch, DynamoDB, others) databases
- Experience with LLM applications, including prompt engineering, agents, and integration with existing systems
- Knowledge of machine learning modeling and evaluation methodologies and workflows, and deployment of ML training and inference systems. Cloud experience preferred
- Practical knowledge applying analytical techniques such as survival and failure analysis, regression, decision trees, segmentation, clustering, and other techniques to describe patterns and make predictions with real-world data
- Understanding of sampling and testing methodology including A/B splits and multivariate testing
- Strong communicator with demonstrated experience translating analytic findings to business insights and influencing business stakeholders to drive action and improved business performance
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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