Senior Appointment Setter / Inside Sales Representative

Senior Appointment Setter / Inside Sales Representative (Remote)

Location: Remote (Philippines)

Work Schedule: U.S. Hours

Compensation: PHP 50,000 + Performance Bonuses

Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

About the Role

SmartScale360 is looking for an experienced Senior Appointment Setter / Inside Sales Representative to manage inbound and outbound leads, qualify prospective customers, schedule high-quality appointments, and drive sales opportunities for our U.S.-based client. This remote sales position is ideal for professionals with experience in appointment setting, lead generation, inside sales, and CRM management who enjoy working in a fast-paced, performance-driven environment.

Lead Conversion & Appointment Setting

• Contact new inbound internet leads promptly to maximize conversion opportunities

• Build rapport quickly and establish trust with prospective customers

• Qualify homeowners based on company criteria

• Schedule qualified in-home design consultations

• Confirm appointments and proactively reschedule cancellations

• Follow structured follow-up cadences to maximize lead conversion

• Handle objections confidently and professionally

• Follow up consistently until every opportunity has been fully exhausted Lead & CRM Management

• Manage new, aged, and inactive leads effectively

• Re-engage cold and dormant opportunities

• Maintain accurate and detailed CRM records after every interaction

• Document conversations, customer needs, and follow-up activities

• Ensure timely follow-up and prevent leads from being overlooked

• Maintain organized pipelines and appointment schedules Appointment Quality & Customer Experience

• Focus on booking high-quality appointments with strong attendance rates

• Minimize cancellations and no-shows through proactive communication

• Build excitement and confidence before scheduled consultations

• Set proper expectations for homeowners regarding the consultation process

• Conduct appointment confirmations and reminder calls Sales Process Improvement

• Collaborate with leadership to improve scripts, messaging, and sales strategies

• Share customer insights, trends, and feedback to improve conversion performance

• Identify opportunities to improve contact rates, appointment quality, and overall sales effectiveness

• Contribute ideas that enhance the customer journey and sales process Leadership & Team Development (Growth Opportunity)

• Assist in onboarding and training new appointment setters

• Coach team members on objection handling and appointment-setting best practices

• Review calls and provide constructive feedback

• Monitor key performance metrics and accountability

• Help develop scalable sales systems and processes

• Grow into a leadership role overseeing the inside sales team Key Performance Metrics

• Contact Rate

• Speed-to-Lead

• Appointment Set Rate

• Appointment Hold Rate

• Rebooking Rate

• Lead Response Time

• CRM Accuracy & Documentation

• Follow-up Completion Rate

• Overall Contribution to Sales Revenue Required Qualifications

• Minimum 5 years of experience in inside sales, appointment setting, or outbound sales

• Proven success converting inbound and outbound leads into qualified appointments

• Excellent spoken and written English communication skills

• Strong phone presence with confidence and professionalism

• Experience handling objections and negotiating effectively

• Proficiency with CRM systems and lead management platforms

• Strong organizational, multitasking, and time management skills

• Ability to work independently while consistently achieving performance goals

• Technology-savvy with the ability to learn new software quickly

• Reliable remote work setup with strong internet connection Nice to Have

• Experience using GoHighLevel (HighLevel)

• Experience using Kixie or similar cloud dialers

• Background in home improvement, remodeling, bath remodeling, roofing, HVAC, solar, insurance, or real estate

• Experience with high-volume outbound calling environments

• Previous leadership, coaching, or sales management experience

• Experience improving sales scripts, workflows, and conversion strategies Ideal Candidate

• Highly motivated, competitive, and goal-oriented

• Strong relationship-building and consultative selling skills

• Excellent objection-handling and closing abilities

• Organized with exceptional attention to detail

• Self-starter who takes ownership and works independently

• Coachable and committed to continuous improvement

• Comfortable working in a fast-paced, performance-driven environment

• Strong critical thinking and problem-solving skills Preferred Tools

• CRM Platforms (GoHighLevel/HighLevel preferred)

• Kixie or similar cloud-based dialer

• Google Workspace & Microsoft Office

• Communication tools (Slack, Zoom, Microsoft Teams)

• Sales and lead management software Work-From-Home Requirements

• Laptop/PC: Intel i5 or equivalent, 8GB RAM minimum

• Internet: 100 Mbps stable connection

• Backup: Secondary device, internet, and power supply required Why Join SmartScale360?

Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need.

Apply now and help us make home care seamless for U.S. clients!