Senior Business Consultant (Strategic Accounts)

About the role

We're looking for a Senior Business Consultant to strengthen and expand our relationships with top pharma and enterprise clients. In this role, you'll focus on building long-term partnerships, securing contract renewals, and identifying new opportunities within existing accounts. You'll work closely with Delivery Managers and our Head of Growth to ensure our clients stay with us and grow with us.

What You'll Be Responsible For

You will own strategic accounts commercially and operationally from the business side.

Strategic Account Ownership

• Managing and growing strategic pharma and biotech accounts

• Building long-term client relationships across multiple stakeholders

• Leading commercial conversations and continuation processes

• Driving renewals, upsells, and cross-sell opportunities

• Creating and executing account growth strategies and execution plans

Commercial Ownership

• Owning revenue targets within assigned accounts

• Managing forecasting and commercial pipeline visibility

• Identifying white-space opportunities across organizations

• Leading account expansion initiatives

• Supporting pricing and commercial negotiations

Client Leadership

• Working directly with executives, procurement, clinical, platform, and AI/data science stakeholders

• Leading difficult conversations when needed

• Challenging clients constructively

• Creating momentum and pushing decisions forward

• Escalating risks early instead of reacting late

Internal Coordination

• Working closely with Delivery Managers, engineers, architects, and leadership

• Ensuring risks and delivery concerns are surfaced transparently

• Helping improve clarity between Account Management and Delivery responsibilities

• Driving alignment between commercial goals and delivery realities

What Success Looks Like After 12 Months

• Strategic accounts are growing through upsells and cross-sells

• Risks are identified earlier instead of becoming escalations

• Clients see you as a trusted and proactive partner

• Continuations happen with better planning and less last-minute pressure

• Internal communication between Sales and Delivery improves

• Opportunities are driven proactively, not reactively

• You operate independently with high ownership and minimal hand-holding

What Kind of Person Thrives Here

You will likely succeed in this role if you:

• naturally take ownership

• move with urgency

• think strategically but execute practically

• are resilient and comfortable with direct communication

• ask sharp questions

• challenge respectfully

• learn fast

• and bring solutions instead of only identifying problems

We value:

• Energy

• Execution

• Curiosity

• Accountability

• High pace

• Clear communication

• Commercial thinking

• Independent decision-making

What Usually Fails Here

This role is probably not for you if you:

• wait for instructions

• avoid difficult conversations

• prefer excessive consensus-building

• over-strategize without execution

• need heavy structure and constant guidance

• focus more on talking than delivering

• struggle in fast-changing environments

• or take direct feedback personally

Requirements

Must-Have

• Experience managing enterprise or strategic accounts

• Experience in consulting, technology, data, AI, or software services environments

• Track record of growing accounts commercially - renewals, upsells, expansions

• Strong ownership mentality

• Ability to manage executive-level conversations

• Experience handling commercial negotiations

• Ability to operate independently in ambiguous environments

• Strong communication and stakeholder management skills

Strong Plus

• Pharma or biotech industry experience

• Experience working alongside delivery or engineering teams in a professional services model

• Familiarity with AI, data science, or analytics initiatives

• Experience working in scaling organizations

Why Join Appsilon

You will work with:

• global pharmaceutical and biotech clients

• highly technical and ambitious teams

• strategic AI and data science initiatives

• and clients solving meaningful real-world problems

You'll have real ownership, direct impact on strategic accounts, and the opportunity to shape how we grow relationships with some of the world's leading organizations.

If this sounds energizing rather than intimidating, we'd love to talk.

Our offer:

• Fully remote work, with flexibility to collaborate across time zones and align working hours with key client needs

• A strategic account management role with real ownership - you build and grow long-term partnerships with global pharma and life sciences clients

• Direct influence on revenue stability and expansion through renewals, upsell, and executive-level relationship building

• Close collaboration with Delivery Managers and Growth leadership to ensure clients experience consistent value and choose Appsilon as a long-term partn