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Senior Care Advisor

Remote position, 🇺🇸 United States

$50k - $80k (est.)

Overview

WelbeHealth is seeking a Senior Care Advisor to assist seniors in enrolling in their PACE program, which provides comprehensive medical care and community-based services. In this role, you will build relationships with prospective participants and guide them through the enrollment process. You will collaborate with market leaders and the clinical team to ensure seniors receive the care they need. Fluency in English/Mandarin or English/Cantonese is required, and the position is open to remote work with a residency or commute to Brooklyn, NY. The schedule is 30 hours a week, including weekends. WelbeHealth offers competitive benefits, including medical insurance, 401(k) match, and equity grants. Join our team and make a difference in the lives of vulnerable seniors while enjoying a supportive and caring work environment.

Job Description

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It’s our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers. A trusted telephonic resource, the Senior Care Advisor helps guide seniors who may qualify for the PACE program through the enrollment process with WelbeHealth.

The Senior Care Advisor will collaborate with market leaders, members of the clinical team, and others to get seniors all the way to enrollment, which may include assisting prospective participants with the Medi-Cal application process. Other tasks will include answering inbound and doing follow-up calls, as well as outbound calls to online leads.

  • Language requirements: Bilingual English/ Mandarin, or Bilingual English/Cantonese required.

  • Open to REMOTE WORK schedule but must reside in or commute to Brooklyn, NY area.

  • WORK SCHEDULE: ABILITY TO WORK WEEKENDS + 30 HOURS A WEEK.

Essential Job Duties:

  • Display great patience, empathy, and show “courage to love” on every call; build strong relationships with prospective participants, caregivers and independent outreach associates who may need assistance with participant enrollment

  • Support inbound campaigns, answer questions, and find underlining needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve

  • Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (not cold calls)

  • Effectively manage leads that require follow-up calls.

  • Maintain the highest level of service on all calls, both inbound and outbound

Job Requirements:

  • Associate’s Degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree

  • Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred

  • Minimum (1) year of call center experience

  • Experience using CRM systems (Salesforce or other similar CRM system)

  • Medicare Advantage or PACE experience preferred

  • Medi-Cal knowledge preferred

Benefits of Working at WelbeHealth: Apply your sales expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

  • Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time

  • Medical Insurance Coverage (Medical, Dental, Vision)

  • Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path

  • Equity grants – typically reserved for executives, we want all team members to celebrate our success as a rapidly scaling company

  • And additional benefits

Salary/Wage base range for this role is $24.82 - $31.03 + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.

Salary and compensation

                                                                                                        No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Sales jobs that are similar:


                                                                                                                                                             $50,000 — $80,000/year

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Benefits

                                                💰 401(k)

🌎 Distributed team

⏰ Async

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

📆 4 day workweek

💰 401k matching

🏔 Company retreats

🏬 Coworking budget

📚 Learning budget

💪 Free gym membership

🧘 Mental wellness budget

🖥 Home office budget

🥧 Pay in crypto

🥸 Pseudonymous

💰 Profit sharing

💰 Equity compensation

⬜️ No whiteboard interview

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)

Location

Los Angeles, California, United States

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