Description Lead With Expertise. Deliver Impact That Matters. Grow With a Company That Invests in You.
At Liberty Mutual, we show up for people in their toughest moments, and we show up for our employees with the same commitment. We are currently seeking a Senior Claims Resolution Specialist for our Complex Casualty Team in the Central Region. We are looking for someone who brings deep technical expertise, sharp critical thinking, and a passion for doing what’s right.
If you’re energized by the challenge of managing high‑exposure, complex, and catastrophic injury claims, and you want to work in an environment where professionalism, integrity, and empathy guide everything we do, this is the role for you.
🌟 What Makes This Role Special
You Own the Complex Work
You’ll be the point person on severe and catastrophic auto and homeowner’s casualty claims, navigating litigation, partnering with counsel, and driving strategy.
Your Expertise Is Valued
Your judgment plays a key role in shaping outcomes. You’ll influence decisions on some of our most significant claims, backed by leaders who respect your experience.
Flexibility Meets Purpose
This role is remote or hybrid depending on location, with only a modest two days a month expectationif you live near a hub.
You’ll Keep Growing
From advanced technical training to mentorship opportunities, we’re dedicated to helping you expand your impact.
Competitive Bonus Opportunity
External candidates with an active FL or TX All‑Lines Adjuster License (CEs current) may qualify for a $2,500 sign‑on bonus.
What You’ll Do
Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
Prepare detailed litigation and trial reports for local management and Home Office.
Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
Responds to various written and telephone inquiries including status reports.
Maintain accurate reserves, recommending increases on cases in excess of authority.
Safeguard financial and confidential information across all claim files.
Oversee billing practices of outside and in‑house counsel to ensure compliance and cost efficiency.
May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
Participate in special projects at the direction of leadership.
What You Bring -Ideal Experience Includes:
5+ years managing complex and litigated casualty claims
Deep expertise handling severe to catastrophic injuries and fatalities
Strong analytical thinking, negotiation skills, and sound judgment
Ability to thrive in a fast‑paced, high‑stakes environment
Professionalism, empathy, and exceptional communication skills
Where You Can Work
If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote. Candidates located in the Eastern,Central, or Mountain time zones would be most ideal as this position supports claims located in thoseregions.
Hub Locations:
Chandler, AZ
Clifton Park, NY
Columbus, OH Indianapolis, IN Lake Mary, FL Liberty Lake, WA Marlton, NJ Plano, TX Suwanee, GA Warrenville, IL
Westborough, MA
Travel: 10% for mediations, arbitrations, trials, or in‑person events.
Training That Sets You Up for Success
Your growth begins on day one. Active engagement and reliable attendance during training are mandatory and crucial to your success in this high‑impact role.
Qualifications
Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required.
Demonstrated leadership ability and time management skills to delegate work appropriately and organize resources effectively.
Demonstrates an expert level knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the states tort laws as normally acquired through a bachelors degree or equivalent training plus 4 to 6 years directly related work experience (at least two of which should ordinarily be in a team leader capacity).
Licensing required in some states.
About UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco
Liberty Mutual is an insurance company that provides personal lines insurance products and plans to policyholders. The company operates Customer Response Centers where representatives handle policy inquiries, problem resolution, and customer service for policyholders and agents. Liberty Mutual focuses on creating an inclusive workplace with comprehensive benefits, professional development opportunities, and flexible work arrangements. The company serves a national market and offers compensation plans that may include commission and bonus earnings.
