Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
The Content Design team is crucial to fulfilling Affirm’s mission. We’re looking for a senior content designer (content strategist, UX writer) to work on high-priority projects as an embedded partner of a product team. You’ll design and iterate on various aspects of the way people pay with Affirm, taking features from discovery all the way through A/B testing. You’ll own and shape the voice of our products, focusing both on longer-term strategy and more tactical day-to-day writing. And you’ll join forces with seven other content designers who share feedback, insights, and camaraderie as we build out the content design practice at Affirm.
To achieve success in this role, you excel at collaborating with cross-functional partners. You ask insightful questions that uncover gaps and propel teams forward. You move easily between big-picture thinking and fine tuning details. You’re great at communicating, explaining your reasoning, and advocating for the user. And, of course, you’re an excellent writer!
What you'll do
Work cross-functionally with PMs, designers, researchers, and engineers at all stages of the product development process — from ideas to optimizations.
Contribute your expertise to product strategy and vision (not just “how it should look,” but “what should we build?”).
Develop first principles at the org, team, and project levels. Help create artifacts to scale our team’s reach beyond our embedded teams.
Shape product experiences through information architecture, content hierarchy, usability principles, accessibility, and other best practices.
Work closely with stellar legal and compliance partners to finetune language where needed.
Write human UX content that is clear, consistent, concise, and engaging.
Create and collaborate on user flows, communications (like texts and emails), test prototypes, research questions, and more.
Bring your keen sense of usability to participate in design sprints for new products, helping define flows and features.
Participate in our greater writing community at Affirm, including brand and technical writers.
Advance brand voice across our products.
What we look for
4+ years of UX writing experience, both for web and native products.
A BA or BS in a related field (English, journalism, communications, human factors), or equivalent experience.
A demonstrated portfolio of your work thinking strategically across multiple consumer experiences and shipping successful in-app/web experiences in a fast-paced environment. (Required)
Experience and interest in financial services is a plus.
You are deeply fluent in all-around writing skills — you’re a language nerd who lives and breathes UX writing.
You think strategically — you’re comfortable working on complex systems and frame your work around business objectives.
You work independently with confidence and authority — and with minimal oversight.
You love to collaborate and advocate for the user and for content design.
You're creative — you’re a great storyteller with the ability to persuade.
You value and enjoy doing user research.
You advocate for a content-first approach to design!
Pay Grade - I
Equity Grade - 4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year: $90,000 - $130,000
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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