Senior Customer Success Manager

Runwise is looking for a Senior****Customer Success Manager who is highly motivated, results-oriented, and focused on business growth opportunities.

Runwise (www.runwise.com) is a fast-paced, customer-focused New York City / Boston based energy tech startup that controls and runs the heating systems in nearly 6000 buildings throughout the Northeast. Runwise’’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. The average reduction in energy use across those buildings was 21%. Together, those buildings saved more than $44 million in energy costs to date.

As a Senior Customer Success Manager at Runwise you will have the opportunity to work closely with some of our largest customers. Each customer and each building has unique needs and you will act as a trusted advisor, helping them effectively run their heating systems in an energy efficient way that makes tenants more comfortable. You will be responsible for building trusted relationships with each customer with an eye on their short and long term goals with Runwise.

Responsibilities will include, but are not limited to:

• Assisting property managers, supers and owners with the Runwise platform
• Drafting and delivering savings analyses for existing customers
• Identifying ongoing opportunities for Runwise to further their relationship with the customer (new products, new buildings, general advisement, etc.)
• Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
• Managing relationships with all parties that are interested in the Runwise product (supers, property managers, owners)

Who you are:

• You have 4-6 years of direct customer management experience in a Customer Success or Account Management role

• You have excellent social and communication skills and find it easy to get along with others

• You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives

• You are a problem solver and can diagnose and help troubleshoot problems quickly and efficient

• You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers

• You are willing and capable of working very hard and at times longer hours during peak season (winter)

• You are passionate about real estate and/or energy efficiency

Runwise is proud to be an equal opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company.

Benefits:

• Salary: $110,000-$130,000 (varied on experience and market rate)
• 401K
• Unlimited PTO
• Summer Fridays

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.