🚀 We’re not looking for traditional support.
We’re looking for someone who:
Understands SaaS or can quickly get up to speed
Truly helps customers succeed (not just answers questions)
Identifies problems before they escalate
And is eager to actively improve processes and the product
If you’re just looking to work through tickets → this isn’t the right fit.
If you enjoy understanding systems and making them better → keep reading.
🧠 Who We Are
Digital CheckIn is a SaaS platform for digital attendance tracking in education and business.
Our software is used thousands of times every day—and this is exactly where you’ll need a keen sense of:
Customer processes
Technical interdependencies
Common sources of error in the system
Responsibilities
🎯 Your Role
You’ll serve as the bridge between:
👉 The customer
👉 The product
👉 The process
and ensure that everything works better than before.
🛠 Responsibilities
Supporting our SaaS customers during day-to-day operations
Onboarding, training, and structured introduction of new customers
Analyzing technical and process-related customer issues
Developing and optimizing help and onboarding structures
Creating FAQs, guides, and internal playbooks
Identifying recurring issues and deriving product improvements
Working closely with Product and Development
Testing new features from the customer’s perspective
Building scalable customer success processes
Qualifications
🧩 What You Should Bring to the Table
Experience in customer success, SaaS support, or the software industry
Genuine interest in digital products and processes
Very good basic technical understanding (web apps, tools, logic)
Structured, independent work style
Ability to analyze problems rather than just solve them
Strong communication skills + clear language
⭐ Must-haves (important!)
You’ve already worked with software or SaaS tools
You understand how digital processes work
You can wrap your head around systems, not just people
➕ Bonus Points
Experience with SaaS Customer Success or tech support
Experience with onboarding or training
Interest in product development or automation
Affinity for AI (e.g., tools, workflows, automations)
❌ Not a Good Fit
A purely call center or ticket-processing mindset
No interest in digital tools or SaaS products
Only administrative or organizational experience with no technical background
Benefits
💡 What to Expect with Us
Real responsibility instead of just processing tickets
Direct influence on product and customer processes
Close collaboration with founders and the development team
Plenty of creative freedom
Modern SaaS environment
Flexible hours and remote work available
✉️ Application
Send us a quick message:
Why you’re interested in SaaS and digital products
What tools or systems you’ve used before
How you analyze problems
When you can start
No need for a perfect cover letter—but please be specific, not vague.
Digital CheckIn is a SaaS platform that provides digital attendance tracking solutions for education and business sectors. The software is used thousands of times daily, enabling organizations to streamline attendance processes through digital tools. The company positions itself as a modern SaaS provider focused on building scalable customer success processes and actively improving their product based on customer needs and feedback.
