Overview:
We are seeking a Senior Delivery Manager to lead and drive the software development teams in achieving timely and high-quality product delivery. This role involves coaching teams, facilitating Agile practices, managing delivery risks, and ensuring effective communication among stakeholders. The ideal candidate has experience managing multiple development teams and a strong understanding of Agile methodologies.
Key responsibilities:
Agile Leadership & Team Facilitation
Serve as a servant-leader for Backend, Frontend, and QA/AQA teams, ensuring Agile principles and Scrum best practices are effectively implemented
Coach and mentor team members to foster a culture of continuous improvement and high performance
Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, to maintain collaboration and transparency
Identify and remove impediments, ensuring teams remain focused on delivering value
Delivery Management & Execution
Own the end-to-end delivery process, ensuring timely execution of features and initiatives based on an approved roadmap
Collaborate with the Product Owner and Engineering Leads to define feature delivery plans, including scope, dependencies, and risk assessment
Monitor and control feature delivery progress across sprints, ensuring commitments align with the agreed plan
Proactively manage risks and dependencies, coordinating across multiple teams to ensure smooth delivery
Enforce stakeholder engagement, ensuring expectations are managed, concerns are addressed, and feedback loops are effective
Lead issue resolution during sprints by working closely with team members and engineering leads
Process Optimization & Continuous Improvement
Continuously evaluate and refine delivery frameworks, improving efficiency and effectiveness in Agile workflows
Maintain up-to-date documentation on delivery processes, agreements, and best practices
Drive process automation and improvements, ensuring alignment with best practices
Highlight and track quality-related issues and trends, collaborating with QA Leads to drive product quality enhancements
Ensure effective cross-team collaboration, helping teams navigate operational challenges
Team Management & Development
Conduct soft skills evaluations and risk assessments during interviews
Participate in performance reviews and probation period assessments, providing structured feedback
Optimize team composition and workload management, ensuring efficient task assignments and skill balance
Track individual and team performance, conducting regular 1:1s and implementing performance improvement plans where necessary
Manage vacation and absence planning, ensuring minimal impact on delivery timelines
Reporting & Stakeholder Communication
Provide weekly reports on feature/project progress, risks, blockers, and key metrics
Deliver sprint reports, including issue tracking, root cause analysis, and improvement actions
Prepare monthly capacity allocation reports, offering transparency into feature costs and resource allocation
Required Experience:
5+ years of experience as a Project/Delivery Manager in the IT industry across multiple organizations
Proven ability to manage multiple teams of 10+ members
Strong communication, facilitation, and conflict resolution skills
Adaptability to changing priorities and the ability to navigate uncertainty effectively
Proficiency in Jira (Plans, eazyBI, BigPicture) and Confluence
English proficiency at B2+ level and strong command of Russian
Nice to have:
Experience in the Gambling industry
Background in product-focused companies
Prior experience in software development
Certified Project Management Professional (PMP), Scrum Master (CSM) or equivalent Agile certifications
Our Benefits:
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is an iGaming technology company that develops a secure, state-of-the-art Casino Platform designed to serve clients worldwide. The company has built a strong technical team that creates robust iGaming solutions with a focus on innovation and competitive edge through advanced technology. SOFTSWISS provides an unparalleled experience to clients through its platform, which ensures the highest quality of service and maintains constant innovation in the iGaming sector. The company operates with a distributed, international team and is actively expanding across multiple functional areas including project management, corporate initiatives, and infrastructure engineering.
