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Senior Digital Account Manager

10up logo

AD, AF + 99 more
Base Salary
80k-100k USD

Job Description

Location: Remote - Anywhere (Open to applicants located anywhere around the globe.)
At 10up, the “Account Strategist” role augments a traditional agency Account Manager by elevating tactical relationship and administrative responsibilities into a position charged with forging productive internal and client partnerships, cultivating account growth through thoughtful, creative, and solution-based consulting, and seeing through successful project outcomes.
As a Strategist you’ll have ownership and autonomy to manage a variety of client accounts across a combination of innovative, challenging projects and ongoing support engagements. Client portfolios span from startups and impactful nonprofits, to some of the biggest names in the industry; such as Politico, Microsoft, Meta, Google, The New York Times Co., and The Nobel Prize Committee.
Intentionally remote since day one, spanning six continents and 38+ countries, 10up fully embraces the benefits of distributed work. Join our team of collaborative, cross-discipline professionals who have been working together to push the boundaries of enterprise-level projects and deliver exceptional service to our partners for over 12 years.

What you will do:

  • Own a blend of ongoing support and build/migration projects, working directly with client partners to understand (and uncover) their business goals, and collaborating with internal project teams to create and operationalize project plans that align defined objectives with 10up capabilities.
  • Manage and grow assigned partnerships, and drive 10up managed revenue goals across individualized KPIs, each underpinned in the ongoing provision of exceptional customer service, strategic guidance, and successful project outcomes.
  • Regularly collaborate across core 10up disciplines, e.g. back and front end engineering, UX and visual design, ad strategy, audience growth and project management; in support of crafting initiatives to meet client’s digital objectives.
  • Host regular check-ins with client and production teams – capturing accurate account health and mitigating risk consistently.
  • Create and/or oversee the completion of deliverables to ensure quality standards are met; Prepare thorough and individualized emails, contracts, project plans, and other documents that balance client needs with a successful delivery approach.

About you:

  • You are very comfortable juggling multiple, competing priorities, and you thrive on the fast-paced nature of the work. You don’t let pace hinder productive collaboration and consensus building.
  • You have experience delivering full scope CMS-based website projects for enterprise clients in an agency environment, preferably with a practical understanding of the WordPress platform.
  • You live and breathe crafting clear, well-articulated client and team communication – written (ex: drafting proposals) and verbal (ex: leading client check-ins) – and have experience working with internal and external stakeholders in remote environments across a variety of mediums; including tools such as video, Slack, Google Docs, MS Office, Keynote, Teamwork (or other project management tools).
  • Your passion and experience lies in strategically helping clients move from concept to execution by matching their online goals to 10up’s areas of expertise.
  • You possess superior project awareness at all times; proactively tracking project budget and scope, identifying risks and mitigation paths, and delivering thoughtful, routine, comprehensive client updates.

Benefits of interest:

  • Individual growth and advancement opportunities, supported by leaned-in discipline managers and leadership.
  • Multiple paid time off programs, including accrued PTO, parental leave, bereavement leave, and company holidays – including an all-company break from Christmas Eve to New Years Day.
  • Health, dental, and life insurance programs (available for United States team members).
  • Retirement contribution programs (currently available in the U.S. and U.K.).
  • $3,000 USD accrued annually in professional development budget for you to spend on conferences, training, or to buy back time for programs like independent study.
  • Global Company summits – opportunities to meet, socialize and learn with fellow 10uppers in person at remarkable destinations.
  • An end-of-year all-hands bonus program, along with smaller opportunities for recognition throughout the year.
  • A Director of Account Strategy that supports your career growth and development.

Join our team!

If you are passionate about 10up's mission and think you have what it takes to be successful in this role even if you don't check all the boxes, please apply. We'd appreciate the opportunity to personally review your application. Everyone gets a response.
Read more about What to Expect through our Recruiting process.
We don't want you to miss any communication from us! To ensure you receive updates on your application, please add to your contacts list!

Advice from our career coach

A successful applicant for the Account Strategist role at 10up should have a strong background in managing client relationships and driving project outcomes. Here are some tips to stand out as an applicant:

  • Demonstrate your ability to juggle multiple priorities and thrive in a fast-paced work environment.
  • Showcase your experience with CMS-based website projects for enterprise clients, ideally with knowledge of the WordPress platform.
  • Highlight your excellent communication skills, both written and verbal, especially in remote environments using various tools like video, Slack, Google Docs, etc.
  • Emphasize your passion for helping clients achieve their online goals and how you can align them with 10up's expertise.
  • Illustrate your project management skills by showcasing how you track budgets, identify risks, and provide routine client updates.

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About the job

Jun 9, 2024


80k-100k USD

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