Senior Director, Product Management

Hi, We’re AffiniPay!

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

AffiniPay is investing to accelerate growth with new product offerings that expand our addressable markets. We have an exciting market opportunity and product vision that provides massive developmental opportunities for our product team.

We are looking for an experienced and strategic Senior Director of Product Management who will be responsible for delivering business outcomes for the core MyCase product for new and existing customer segments. This individual will lead and coach a team of product managers in driving sustainable growth by assessing new market opportunities, iteratively delivering mission-critical initiatives to market and optimizing current products to increase acquisition, feature adoption, payment volume, NPS and retention.

Our product teams discover and deliver features and products that customers love while driving business growth. We collaborate with Product Design and Engineering to develop a deep understanding of customer’s pain-points to build solutions that meet their needs. Senior Product Leaders are high impact roles at AffiniPay given that the success of our company depends on how well our products solve problems for our customers and our ability to launch successful new products into the market.

What You’ll Do:

• Expertly drive the product strategy, define iterative roadmaps, and make decisions on where to invest to quickly drive value for our business and customers within your assigned product portfolio.
• Enable sustainable business growth by providing thought leadership to your product team, helping them when facing obstacles, and investing in their career growth.
• Drive product outcomes and metrics aligned to the company’s strategic priorities, balancing revenue objectives with investment in more strategic, longer-term product development
• Deep understanding of our business, external environment (competitors, global market, etc) a wide range of customer segments for all of the current and high potential markets related to your product portfolio.
• Effectively influence, negotiate and articulate strategy / rationale with senior leaders at AffiniPay to build your vision and gain buy-in.

• Lead packaging and pricing decisions with key business leaders and gain alignment around complex GTM strategies that maximize customer experience & adoption

• Developing strong relationships with Design and Engineering leaders to refine roadmaps and collaboratively identify exceptional scrum teams teams to realize your vision
• Establish and rollout expectations for best practices that increase efficiency and effectiveness for the product team overall
• Mentors others across the organization, developing and growing future leaders

• Other Duties as assigned

About You:

• You have 10+ years of taking payments and/or B2B SaaS products to market using agile, user-centered design and lean customer discovery methodologies.
• 3+ years in Product leadership, preferably at a fast moving $100M+ ARR product-led tech company, defining vision and strategy and leading an exceptional product team to deliver significant business impact.
• Seasoned authority in developing and getting organizational alignment for product roadmaps across multiple product areas, balancing long-term and short-term goals.
• Significant hands-on experience collaborating with product design and engineering teams to deliver exceptional customer experiences iteratively.
• Exceptional leadership and relationship building skills, including senior and executive leaders

• Customer-focus: Champion a customer-focused culture, constantly questioning and testing assumptions and biases so that we constantly delight customers.
• Outstanding communication skills: Clearly, concisely and persuasively communicate with all stakeholders, including executives, to build alignment around your vision.
• Humble: You know your strengths and weaknesses and actively seek feedback with a growth mindset to identify ways to improve and use your strengths to your advantage.
• Bias to action: You are a very decisive self-starter who thrives in ambiguity and will take calculated risks to move quickly in the face of uncertainty.
• Collaborative: You build strong relationships with team, customers & senior leaders to foster collaboration while maintaining a sense of ownership of product outcomes.
• Analytical: You develop hypotheses and can integrate quantitative and qualitative data into your thinking. You perform rigorous analysis when needed but maintain a sense of urgency and aren’t afraid to fail quickly and learn.
• Persistent: Relentless drive to achieve business outcomes, overcoming all obstacles
• Business acumen: Understand how payments and/or technology companies work and can apply strong understanding of financial concepts to make business decisions.
• Strategic: The demonstrated ability to realize plans for growth and articulate the impacts of investments and trade-offs in product priorities.

Additional Information:

The base pay range for this position is between $155,000-$215,000 USD annually. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.

If you're located near our San Diego or Austin offices, we offer hybrid work options.

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), Soluno (Legal Accounting), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Benefits that Benefit You!

As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups

Security Advisory

Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.