Senior Document Specialist

Management Level

In this role, you will analyze fraud queries for all areas of US activity, ensure that all cases are recorded and escalated in accordance with policy, and manage the case to completion.

Core Duties/Responsibilities

• Analyze Fraud queries relating to all areas of US activity ensuring the case is recorded and escalated in line with policy and managed through to conclusion.
• Undertake any relevant internal and external reporting requirements.
• Propose changes to process to mitigate risk where relevant.
• Work independently within policy and procedure with minimal guidance and seek clarity and support where appropriate.
• Liaise with other internal functions and external companies and clients as appropriate.
• Ensure fraud cases are escalated internally appropriately.
• Maintain a level of technical and business knowledge to manage cases through to conclusion.
• Support the ongoing development of the new fraud reporting tool and champion its use where possible.
• Support ongoing development and learning of other team members.
• Ensure documented procedures, guidance and policy are maintained, reviewed and updated regularly with regards specifically to fraud.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviors:

• Excellent IT skills especially knowledge of core Microsoft Office applications
• Self organization
• Self motivation
• Ability to learn new tasks with minimal supervision
• Ability to plan tasks and keep to timescales
• Ability to identify system/process improvements
• Able to write reports /communicate with Senior Managers (both internally and externally)
• Good communication skills (both written and oral)

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.