About Us:
The Role:
What You'll Do:
- Influence and optimize fraud detection and chargeback management strategies which includes rules management, model training, and in depth analysis.
- Conduct detailed analysis of fraud and chargeback data to identify patterns and emerging threats generating detailed reports and actionable insights for senior management.
- Assist in developing a detailed understanding of the business impacts of fraud and chargebacks.
- Lead investigations into high-value or complex fraud cases and manage internal escalations.
- Provide guidance and resolution for outlier cases that require additional scrutiny.
- Identify inefficiencies in current processes recommending improvements, automation, and/or new technologies.
- Recommend and support the integration of automation tools to enhance efficiency and accuracy.
- Ensure compliance with relevant regulations and company policies.
- Assist in the creation and updating of company policies related to fraud prevention and chargeback management.
- Provide guidance and mentoring to junior analysts, helping them develop their skills and knowledge.
- Continuously monitor industry trends and provide recommendations.
- Expected to take initiative and lead projects or initiatives related to fraud prevention and chargeback management.
What You'll Bring:
- Minimum 4 years in a data and/or analyst role within ecommerce, payments, or fraud industries.
- Demonstrated track record of handling complex fraud cases and chargeback disputes.
- Hands-on experience with SQL and data visualization tools, with a preference for intermediate SQL proficiency
- Strong organizational and analytical skills with the ability to identify trends and patterns in data.
- Adept at understanding the sources of fraud and creating rules to train fraud detection models.
- Ability to work collaboratively with cross-functional teams and stakeholders.
- Self-motivated, results-oriented, and accountable for individual and team objectives.
- Experience with automation tools and technologies to enhance fraud detection and chargeback management.
- Familiarity with relevant regulations and compliance requirements in fraud management.
What We Offer:
- Flexible PTO
- Equity
- Medical, dental, vision insurance
- Life insurance and disability benefits
- 401k, HSA, pre-tax savings programs
- WFH monthly stipend
- $500/$1000 home office setup grant
- $100/mo in Gametime credits
- Diverse family-forming benefits through Carrot Fertility
- Wellness programs
- Tenure recognition
- … and more!