We are seeking a Senior Platform Engineer to provide US-hours production support and platform engineering for the Product Catalog application. This role focuses on diagnosing and resolving connection, latency, and stability issues across the AWS-based Product Catalog stack, including Apigee, Rancher/Kubernetes, and the C# services.
The engineer will work closely with existing offshore resources and key stakeholders to ensure application reliability and performance during US business hours.
Requirements AWS Cloud
Hands-on experience troubleshooting production workloads in AWS
Familiarity with core services backing an enterprise app (e.g., compute, database, networking, load balancing, monitoring)
Apigee / API Gateway
Experience with Apigee / Apigee X (or similar API gateway) in a production environment
Ability to debug API failures, timeouts, policy issues, and routing problems
Rancher / Kubernetes
Strong working knowledge of Kubernetes concepts (pods, deployments, services, scaling)
Experience using Rancher (or comparable tooling) for cluster and workload management
Ability to diagnose pod instability, restarts, resource constraints, and related performance issues
C# / Application Services
Proficiency in C# and .NET, especially for API and service‑oriented architectures
Strong debugging and troubleshooting skills in distributed systems
Rules / SQL (Nice-to-Have but Important)
Experience with rules engines or rule-based business logic
Strong SQL skills for performance analysis and data troubleshooting
Willingness and aptitude to learn Product Catalog's rules model and support rules work similar to our Senior Engineers over time
General
Proven track record providing production support for complex, multi‑tier applications
Strong analytical and problem‑solving skills; comfortable owning issues end‑to‑end
Good communication skills for working with both technical teams and business stakeholders during active incidents with the team.
Responsibilities
Provide US-hours production support for Product Catalog, focusing on connection, latency, and general performance issues.
Triage and troubleshoot issues across the AWS, Apigee, Rancher/Kubernetes, C# services, and database layers.
Investigate and resolve problems with API calls, including timeouts, missing logs, and routing/connection failures.
Collaborate with offshore teams who implemented the AWS migration to stabilize and optimize the current environment.
Work with Product Catalog stakeholders to identify root causes and drive sustainable fixes, not just workarounds.
Support and optimize the C# codebase that powers Product Catalog and its API integrations.
Develop proficiency in Product Catalog's rules engine and SQL-based rules storage, gradually taking on non‑production rules work to offload Sr Support Engineers.
Participate inknowledge sharing and documentation to reduce single‑point‑of‑failure risk within the Product Catalog team.
Working conditions Cover US Business Hours: 9:00 AM – 6:00 PM EST Why work with us? Our Culture
Open communication and a focus on psychological safety;
Recognition of achievements and contributions;
Collaboration across multicultural teams;
Less bureaucracy, more focus on results.
Hiring Process
Intro call
Technical Interview
Manager Interview
Client Interview
Pre-offer stage + Reference Check (if requested)
Official Offer
