Senior Principal Product Manager (Claims Management)

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview: The Senior Principal Product Manager will great and own go to market growth strategy for our claims products. The Senior Principal Product Manager supports the development of product strategy and roadmap, market and product requirements, and marketing plans for a specific product or products (s). This role will own the product strategy, work to provide insight and recommendations to meet market demand, documented solutions to business problems, and works with the Client and Product Leadership as well as POs, Developers, QA, Design and Support to ensure requirements are fully defined and the proposed approach is both agreeable and complete. The Senior Principal Product Manager represents the perspective of the customer focusing on operational efficiency, standard operating procedure, RCM and Claims best practices, change management, and end-user experiences. The Senior Principal Product Manager also participates in UI/UX design development and review, with a focus on RCM process optimization, in addition to supporting construction as appropriate. They work internally and may also work directly with the client if direct collaboration is required and helps to enable customers to achieve their stated goals and deliver on the overall product strategy.

Duties and Responsibilities:

• Gathers, refines, and distills market feedback and market analysis to define requirements and document the solution approach, then iterates through adjustments to ensure alignment with company, client, and product strategy
• Collaborates with the Client Management, Product, and Architecture Teams to define the functional approach to delivering on the product vision and customer needs.
• Accountable for the successful definition, delivery, and implementation of the solutions for which they provide advisement.
• Escalate any project risks, impacts or client executive misalignments as they’re identified.
• Integrated as part of the full product lifecycle
• Sales Support & Pre-Sales Engineering
• Client Advisory Board
• Product Strategy & Vision
• Product Planning
• Construction
• Go Live & Stabilization
• Support
• Collaborate with the Product Managers to support them in strategic road-mapping and product investing
• Review, understand, weigh-in & approve deliverables (requirements, designs, etc.)
• Considered part of the product innovation team; creates a multitude of artifacts, including scope/approach documents for product and client initiatives;
• Presents at internal training, product turnover, and knowledge sharing events as necessary;
• Manage product management and marketing to perform win-loss analysis;
• Collaborate with the marketing team to deliver positioning documents, marketing plan, and other go-to-market related activities;
• Continuously perform competitive analysis and maintain expert-level knowledge of competitive landscape for the product;
• Develop, perform, and coordinate internal product training for sales, client services, and solution engineer teams;
• Review and approve product pricing and solution strategies for client purchases. Validating product budget against revenue and expenses on an ongoing basis;
• Coordinate with technology and other groups to create timely client-facing communication and collaterals related to products;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Job Requirements:

• Minimum of 7-10 years of experience in product marketing or product management areas, or minimum 5 years of healthcare experience; system designs and concepts experience is preferred
• Claims and/or RCM experience
• GTM/product launch strategy experience
• Health technology working with Providers
• Strong communication, organizational, observational, design and engineering skills;
• Proficient problem-solving skills with good judgment and decision making skills
• Strong project management skills;
• Goal-Oriented with high attention to detail;
• High familiarity with Microsoft Office;
• Self-starter/motivated; and
• Ability to drive results.

Education:

• Bachelor's degree required; and
• Master's degree preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 25% locally usually for training purposes.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this link