Senior Product Manager

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

As a Senior Product Manager (SPM) at Moniepoint, you will be seen as the business leader of your own product area and will lead your own dedicated product engineering team. You will be accountable for meeting business objectives and driving KPIs by delivering solutions end-to-end in line with customer needs. You will be identifying problems and opportunities, finding solutions with designers and other stakeholders, translating solutions to user experiences & product requirements and ensuring your team is delivering the solutions designed. You will measure the success of your solutions and iterate when needed. You will have your own dedicated engineering team delivering solutions that contribute to our core business objectives with responsibility for the successful implementation and deployment of products that our customers love by driving user research, gathering product requirements, implementing, testing and deploying our software products features. You will work closely with the design, engineering, growth/marketing, compliance, legal and other related teams to define and execute the next important thing to work on.
As the SPM in Retention team, you will be responsible for delivering seamless and outstanding user experiences in our Foreign Exchange (FX) app. You will aim to keep the customer churn low and the retention high throughout the customer life cycle after customers make their first transaction. Some of the product areas you will own end-to-end are Home, Profile, Settings, Notification Centre, Login, Limits, and Account Closure within our FX apps on mobile and web.

Responsibilities

Business Development

• Work closely with Business Leadership in driving key objectives and results for the business unit (FX).
• Develop relationships with other internal business units, collaborate with them to optimize and enhance our integration with the systems they manage.
• Handle internal and external stakeholder communication for upcoming product work.

Product Success and Performance

• Define, set up and monitor key product OKPs & KPIs in line with the business objectives.
• Gather and analyse customer feedback.
• Generate insights and recommendations based on product usage and report findings to stakeholders.

User Discovery

• Create, plan and execute user research that drive business objectives.
• Conduct user research using appropriate research methodologies.
• Systematically create and explore opportunities and solutions for ideas that solve customer problems.
• Summarise and present research findings to key stakeholders.

Problem Deep-dive

• Identify and prioritise the biggest problems our customers and business are facing in a structured and data driven way.
• Use internal and external channels to identify problems and gather insights (i.e. customer data, user research etc.)
• Manage your own roadmap having a list of prioritised problems and solutions.
• Dig deeper until you find the root causes of the problems identified, and explore solutions accordingly.

Solutions & Creativity

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Create low-fidelity wireframes for features and products.
• Coordinate closely with product designers in crafting ideas and designing high fidelity designs. Write product requirements documents for your engineering manager and team to develop the designs.

Product Development

• Work closely with your engineering team and engineering manager to convert product requirements and designs into live features.
• Follow an agile approach such as SCRUM, while ensuring your team is delivering high quality outputs with a fast pace and an agile mindset.
• Be detail oriented and ensure the solution delivered is in line with the product requirements and the designs.

Usability & A/B Testing

• Usability Tests - Design and execute appropriate usability tests for a product or feature when needed.
• A/B Tests - Release A/B tests to measure success of the product changes and iterate if needed. Results - Collate, analyse and report on findings to key stakeholders.

Stakeholder collaboration

• Work closely with other internal teams such as Growth/Marketing, Customer Support, Security, Tech, Central systems, Compliance, Operations etc. to make the necessary Product changes, manage expectations and decide on the priority of the backlog items.
• Have an open-mind when listening problems and negotiate/offer solutions to deliver in a fast and efficient way.

Business as usual

• Improve processes and ways of working with your internal team and other stakeholders to increase delivery speed and quality.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• Develop a structured way of working to have the right balance between the new feature development, existing feature iterations, tech debt and bug fixing.

Requirements

• 5+ years of product management experience in a heavily customer facing product area such as User Onboarding, Core App Experience etc.
• 2+ years product management experience on a mobile app at a fintech start-up or scale-up.
• A bachelor’s or master’s degree in Engineering, math, science, or any other technical/analytical discipline from a top university, or high grades (GPA:+3.4/4.0) from a good university. Equivalently product experience at leading tech companies will be considered.
• Highly analytical thinker along with solid business sense that can drive business OKRs and prioritise backlog items in a data driven manner.
• Experience leading product development and launch from scratch by delivering features end-to-end from discovery till the release.
• Excellent planning, problem-solving and strategic thinking skills.
• A keen eye for detail and simple UI/UX. Great understanding of design best practices. Has experience of working closely with UI/UX designers and creating wireframes for customer facing products.
• A practical start-up mindset of learning fast, moving fast, being proactive and hands-on to “get things done” in a fast paced environment. Being comfortable with making decisions with limited information and building products from 0 to 1.
• Good knowledge on product management practices and tools such as user research techniques, usability testing, A/B testing, data analysis tools & techniques, JIRA and FIGMA.
• Outstanding written and oral communication skills either when writing PRDs or JIRA tickets for your teams, talking to other internal stakeholders, or communicating with external partners or customers.
• A big supporter of agile methodologies. Having a SCRUM certificate or experience in SCRUM or similar agile methodologies.
• Works in a structured manner, good at documenting processes and results, experience in Confluence.
• A readiness to provide insight and deliver measurable results under ambiguous situations in a fast-paced environment.
• Hands-on experience with data tools (e.g. Mixpanel) – we’re looking for someone analytical, it’s always great when you’re hands on enough to dig in when required.

Nice to haves

• Experience in products targeting developing/emerging markets.
• Experience in a fast growing start-up or scale-up environment.
• Good at working with several cross-functional teams - engineering, marketing/growth, legal, compliance, customer support, operations etc.
• Knows how to write SQL queries.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with one of our recruiters
• A panel technical interview with our Product Leads
• A behavioural and technical interview with a member of the Executive team.