Sr. Product Owner - Care Coordination Services (CCS)
Summary of Position:
The Sr. Product Owner, Care Coordination Services (CCS) is the day-to-day owner of the product backlog for Verisma's Care Coordination product line. Reporting into Product Management, the Sr. Product Owner translates product strategy and customer requirements — including the build-out of net-new products such as our Forms solution and Referral Management platform — into well-defined user stories, acceptance criteria, and prioritized sprint work that engineering can execute against. This is an execution-focused, team-facing role. The Sr. Product Owner partners closely with engineering, QA, design, and product management to keep the build cycle moving: refining the backlog, clarifying requirements, accepting delivered work, and removing ambiguity. While the Product Manager owns the product vision, roadmap, market positioning, and pricing, the Sr. Product Owner owns how that vision gets built — sprint by sprint — and is accountable for the quality and predictability of what the scrum team delivers.
Duties & Responsibilities:
Owning, refining, and prioritizing the CCS product backlog in support of the roadmap
Writing clear user stories and acceptance criteria, and accepting completed work
Acting as the primary point of contact for engineering on requirements questions during the sprint
Partnering with Product Management on discovery, customer feedback, and release readiness for new CCS products
Duties & Responsibilities
Own and groom the CCS product backlog: write user stories, define acceptance criteria, attach supporting context, and keep the backlog ranked against the roadmap priorities set by Product Management
Lead backlog refinement, sprint planning, daily standup, sprint review, and retrospective ceremonies as the product representative on the scrum team
Translate roadmap initiatives — including the Forms solution, Referral Management platform, and other CCS programs — into release plans, epics, features, and stories that engineering can size and commit to
Make day-to-day prioritization and trade-off decisions inside the sprint; escalate scope or roadmap-level decisions to the Product Manager
Accept completed user stories against acceptance criteria and confirm release readiness
Partner with engineering and QA to triage defects, clarify edge cases, and resolve ambiguity quickly so the team is never blocked on requirements
Coordinate with UX/design to ensure flows and mockups are in place ahead of development
Support Product Management on customer discovery, user interviews, and validation sessions — bringing back insights that refine the backlog
Maintain product documentation: PRDs (in partnership with the PM), user stories, release notes, internal training materials, and post-launch updates
Support release activities including UAT coordination, customer pilot management, and internal enablement of sales, implementation, and customer success teams
Track and report sprint and release metrics (velocity, throughput, defect rates, scope changes); surface risks early
Contribute to competitive and market awareness by reviewing customer feedback, support tickets, and field input, and routing relevant signals to Product Management
Act as a connective tissue across product, engineering, QA, design, customer success, and implementation for the CCS product line
Leverage AI tools (e.g., Claude, ChatGPT, Copilot, and purpose-built product/AI tooling) to accelerate product operations — drafting and refining user stories, synthesizing customer feedback, generating release notes and documentation, analyzing support and usage data, and speeding up backlog grooming
Perform other appropriate duties, as assigned, to meet the needs of the department and the company
Live by and promote Verisma Core Values
Minimum Qualifications:
Bachelor's degree in Business, Healthcare Administration, Computer Science, or a related field, preferred
Minimum of 3-5 years' experience as a Product Owner, Business Analyst, or similar role on a software product team
Demonstrated experience owning a product backlog in an Agile/Scrum environment — writing user stories, defining acceptance criteria, and partnering with engineering through delivery
2+ years of experience in healthcare technology, with preference for Care Coordination, Health Information Management, Release of Information, EHR/EMR, referral management, clinical workflow, or related domains
Hands-on experience with backlog and project tooling such as Azure DevOps, Jira, or equivalent
Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook
Strong analytical skills — able to break complex problems into well-scoped stories and use data to inform prioritization
Excellent teamwork skills and proven ability to collaborate with engineers, designers, QA, and product managers
Ability to extract requirements from internal business stakeholders and customers and translate them into clear, testable stories
Exceptional oral and written communication skills, with strong documentation discipline
Strong organizational skills and exceptional attention to detail
Ability to perform comfortably in a fast-paced, deadline-oriented environment, including environments where products are being built from 0 to 1
Ability to work independently as a self-starter while taking direction from Product Management
Must be able to travel up to 25% of the time, as needed, for customer visits, discovery, and team collaboration
Preferred Qualifications:
Demonstrated hands-on use of AI tools (Claude, ChatGPT, Microsoft Copilot, Cursor, or similar) in day-to-day product operations is a major plus — for example, using AI to draft and refine user stories, synthesize customer interviews, analyze support tickets and feedback at scale, generate release notes and enablement content, automate routine documentation, and accelerate backlog refinement. We are an AI-forward product organization and expect this Product Owner to actively raise the team's AI utilization.
Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager (POPM), or equivalent certification
Working familiarity with the U.S. healthcare provider environment, HIPAA, and basic awareness of interoperability standards (FHIR, HL7) preferred
Experience supporting 0-to-1 product builds — taking new products from concept through launch
Experience with referral management, intake/forms automation, or care coordination workflow products
Familiarity with AI/ML-enabled product features applied to clinical or administrative workflows
Verisma provides Care Coordination Services (CCS) and Health Information Management (HIM) solutions to healthcare organizations. The company specializes in e-filing, order and referral management, insurance verifications, prior authorizations, and patient medical form completion. Verisma serves healthcare clients by managing their electronic health records and administrative workflows, enabling providers to focus on patient care while Verisma handles documentation and compliance tasks.
