We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
As a Senior Service Account Manager (Senior SAM) at Everpure, you will orchestrate the post-sales lifecycle and enterprise service delivery for our most critical customer accounts. Serving as the primary advocate and trusted advisor for strategic clients, you will bridge the gap between customer business priorities and Everpure’s internal CX, Product Management, and Engineering teams. In this high-impact role, you will eliminate operational friction, navigate complex escalations, and drive proactive risk mitigation to maximize platform adoption, customer retention, and long-term business growth.
WHAT YOU'LL DO
Drive Strategic Customer Engagement & Governance: Lead post-sales service delivery and account service reviews for large enterprise accounts, partnering with customer executives and internal sales teams to align Everpure Platform capabilities with customer IT roadmaps and business priorities.
Orchestrate High-Severity Escalations & Proactive Support: Manage complex customer incidents and change control windows by orchestrating cross-functional responses across CX and Engineering to ensure swift resolution, minimal operational disruption, and seamless 24/7 engagement continuity.
Champion Customer-Inspired Product Enhancement: Translate customer operational feedback, feature requests, and technical needs into prioritized recommendations for Everpure Product Management and Engineering, directly influencing product quality and platform roadmaps.
Elevate Team Capability & Knowledge Sharing: Mentor Service Account Managers and author internal best-practice resources to elevate team-wide service delivery standards, operational consistency, and customer experience frameworks.
Experience: 6+ years relevant experience (customer-facing, large accounts, industry related role)
Enterprise Customer Relationship & Account Leadership: Demonstrated capability in managing large enterprise customer relationships in complex, matrixed technology environments, with a track record of driving account retention, technical adoption, and high-stakes stakeholder alignment.
Cross-Functional Orchestration & Escalation Management: Exceptional leadership and communication skills to navigate high-severity incidents, align multi-disciplinary internal teams (Engineering, Product, Support, Legal), and execute structured risk mitigation and capacity planning strategies.
Enterprise Data Infrastructure Expertise: Deep technical comprehension of enterprise data storage platforms, cloud ecosystems, and IT infrastructure operations, enabling effective technical dialogue, risk analysis, and architecture alignment.
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$97,000—$204,000 USD
WHAT YOU CAN EXPECT FROM US:
Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Pure Storage is a data storage company that is fundamentally reshaping the data storage industry through innovative technology solutions. The company specializes in cloud-native data management and storage architectures, offering products and solutions that serve enterprise customers with complex, multi-environment infrastructure needs. Pure Storage operates at the intersection of cloud native platforms, Kubernetes-centric data platforms, and business outcomes, helping organizations undergo digital transformation across on-premises, public cloud, and hybrid environments. The company positions itself as a leader in modern storage technologies including FC, iSCSI, NAS, and cloud-native architectures, serving some of the industry's largest and most complex customers.
