Senior Business Analyst-ServiceNow Solutions
NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. Our EMEA - Netherlands crew is seeking a Senior Business Analyst to work with the Global Solutions Crew to ensure the company meets global targets and standards. You will be joining a fast-paced team that solves new problems every week, all while leveraging the incredible power of the ServiceNow Platform.
What you'll do:
The Senior Business Analyst is responsible for capturing customers’ business processes and desired outcomes. The Senior Business Analyst will manage customer outcomes on complex level projects.
Key Job Responsibilities and Accountabilities:
Conduct workshops and lead multiple implementations from a customer strategy standpoint
Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
Own business requirements and agreement of priorities with clients/end users
Conduct impact analysis on existing business processes and function
Produce functional specifications, wireframes, and mock-ups for delivery teams
Partner with technical team to conduct demos and show & tells with client end users
Contribute to writing test scripts including acceptance criteria
Facilitate testing/UAT and obtain agreement on priorities with client / end users
May perform additional duties as assigned
Skills, Knowledge, and Abilities:
Strong knowledge of business process architecture for cloud-based platforms
Strong written and verbal communication skills in the Dutch language
Ability to assess and mitigate risk
Strong leadership capabilities
Effective facilitation, coaching and mentoring skills with ability to motivate a team
Strong problem-solving skills; ability to simplify complex situations
Strong relationship management skills with all levels
Ability to deliver a high degree of customer satisfaction
Comfortable working in a matrixed organization
Comfortable working with ambiguity and change
Bachelor’s Degree in Management Information Systems, Business, or Computer Science
5-10 years of related business experience
Experience participating in ServiceNow implementations
Preferred: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS),
ITIL Foundations We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.uk@newrocket.com
NewRocket is an AI-driven, ServiceNow Global Elite Partner that delivers technology strategy, design, and enterprise operations solutions to public and private sector clients. The company specializes in revolutionizing the world of work through ServiceNow implementations and strategic consulting services. NewRocket works with some of the world's biggest brands, focusing on bridging the gap between customer expectations and what their technology can deliver. They are building adoption consulting, organizational change management, and value measurement capabilities to ensure every ServiceNow deployment delivers sustained business outcomes.
