Senior ServiceNow WSD Business Analyst

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow WSD Business Analyst to support upcoming needs with our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Team:

The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to the success of the Department of Treasury IT mission. The ADSS program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Job Responsibilities

We are seeking a Senior ServiceNow WSD Business Analyst to assist our customers’ business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low-code platform implementation. This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet the definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the low-code platform features will support those needs.

The Senior Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze, and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile teams employing a Scrum development or operational Kanban framework.

This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation, and training delivery.

Minimum Job Requirements:

• Bachelor’s Degree

• 5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform

• 5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

• 2+ years of experience with Low Code Application Platform

• 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback

• US Citizenship required due to federal contract requirements

• Must be able to obtain Public Trust clearance.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

Desired Skills:

• Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, and configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.

• Prior experience working with the ServiceNow space reservation modules, Nuvolo, and WSD would be a significant advantage

• Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand

• Good understanding of basic system technologies as they relate to the project deliverables

• Ability to maintain project plans, resourcing schedules, and forecasting activities

• Experience with business process mapping and the use of project management and workflow diagramming software (e.g., Visio)

• Ability to provide technical assistance and troubleshooting by effectively responding to inquiries

• Experience thriving in ambiguous software development environments

• Ability to work well under constantly changing deadlines and priorities

• Experience with Salesforce, ServiceNow, or similar BPM low-code-no-code platforms

• Excellent oral and written communication skills

• We are open to supporting 100% remote work anywhere within the U.S., candidates in the Washington DC metro area are preferred.

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Working at ICF

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

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Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: