Job Description Summary
Verantwortung für die globale Projektsteuerungsaktivität und Förderung einheitlicher Funktionsspezifikationen und gemeinsamer globaler Prozesse für die Projektimplementierung. Tätigkeiten, die dazu dienen, die Erwartungen des Kunden besser zu verstehen oder letztendlich zu erfüllen Beeinflusst Ansätze, Projekte und Programme im Funktionsbereich oder der betroffenen Unternehmensorganisation und die Arbeitsweise.Beeinflusst die Qualität, Effizienz und Effektivität des eigenen Teams.Hat wesentlichen Einfluss auf die Prioritäten.Geleitet von professionellen Praktiken und Richtlinien, die von der Rolle selbst geprägt sind.Die Rolle verfügt über eine moderate Autonomie und erfordert ein hohes Maß an operativem Urteilsvermögen.
Job Description
This is a key technical role within Grid Automation, combining deep engineering expertise with customer interaction and commercial support.
The role plays an important part in enabling the digitalisation of substations and supporting the energy transition across Europe, with a strong strategic focus on the ITALIAN market while contributing to the broader South Europe region.
Essential Responsibilities:
Review, analyze and resolve customer application enquiries using sound engineering principles, ensuring compliance with business standards, procedures and delivery requirements
Provide technical support across the full Grid Automation portfolio, including Digital Control Systems, Substation Automation, Protection systems, RTUs, network management and OT cybersecurity solutions
Support Sales and Commercial teams in defining optimal technical solutions, product positioning, customer presentations and technical negotiations
Contribute to and complete formal technical tenders in line with customer specifications and business requirements
Deliver customer training on application, configuration and operation of Grid Automation solutions
Participate in customer meetings, site visits, seminars, conferences and industry events as required
Qualifications/Requirements:
Degree in Electrical, Electronic or Telecommunications Engineering, or Computer Science
Proven experience in a customer-facing engineering role
Strong and deep understanding of Power Systems fundamentals is essential
Solid knowledge of Protection & Control principles and Substation Automation systems
Experience with IEC 61850-based Substation Automation solutions (highly desirable)
Understanding of RTUs, HMI systems, network protocols and OT environments
Cybersecurity experience in OT environments (preferred)
Ability to analyze complex technical applications and produce clear technical reports
Commercial awareness and ability to work effectively with Sales teams and customers
Willingness to travel domestically and internationally within the SEU region
MANDATORY: Italian and English (business fluent)
Highly valued: Spanish, Portuguese, or Balkan languages (Serbian, Croatian, Romanian, etc.)
Desired Characteristics:
Strong communication, presentation and interpersonal skills
Ability to manage multiple technical enquiries in parallel
Strong problem-solving mindset with structured engineering thinking
Customer-focused, proactive and solution-oriented approach
Ability to work effectively in a regional and cross-functional environment
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
