Senior Technical Program Manager, Grafana Federal Products (Remote, US)

This is a remote role ONLY open to United States citizens living in the United States.

We are seeking a highly skilled and motivated Technical Program Manager to join as a founding member of our Federal Products Team. This team is responsible for building, operating, and innovating on products to support and grow Grafana Labs’ US Federal customer base.

The ideal candidate will possess a deep understanding of the federal compliance landscape and process, project management acumen, and the technical fluency required to guide complex projects to successful completion.

In this role, you will:

• Lead the planning, execution, and delivery of projects aimed at achieving FedRAMP authorization for Grafana Cloud
• Develop and maintain project plans for FedRAMP authorization activities, milestones, and deliverables
• Clarify roles and responsibilities within projects among individuals, and establish and maintain clear chains of accountability
• Coordinate with internal teams (e.g., Engineering, Security, Legal, Documentation) to ensure alignment with FedRAMP requirements and standards
• Manage and assist in the creation of required documentation and compliance artifacts for the FedRAMP process
• Facilitate communication between project stakeholders, including federal agencies, third-party assessors (3PAOs), and internal teams to ensure clear understanding of expectations, timelines, and deliverables
• Anticipate and manage risks, trade-offs, and cross-team dependencies; escalate and identify solutions to impediments
• Stay abreast of changes in FedRAMP requirements, market trends, and the overall federal compliance landscape, advising on necessary adjustments to project plans and strategies
• Serve as the subject matter expert on FedRAMP, providing guidance and training to internal teams to foster a culture of compliance and security awareness

We’re excited about you because you have:

• Led one or more CSPs end-to-end through the FedRAMP authorization process, including involvement in production of a Readiness Assessment and Security Authorization Package, managing relationships with a 3PAO and Authorizing Agency, and implementing remediation and change requests.
• 3+ years of experience in Technical Program or Project Management
• 3+ years of experience working on a B2B SaaS product or other cloud computing technologies
• A desire to dive into complex solutions and work with a highly technical product and customers
• The ability to excel in the fast-paced, ambiguous, and fluid environment of a start-up
• A track record of managing complex, cross-functional projects with multiple stakeholders to successful completion
• Strong knowledge of program and change management practices and the ability to apply them where appropriate
• Excellent written and verbal communication skills

Bonus Points

• A BS/BA in Computer Science, Computer Engineering, Information Technology, or other related field, or equivalent work experience
• Experience working at a FedRAMP Third Party Assessment Organization (3PAO), FedRAMP PMO or related organization
• Experience building observability products and/or developer tools
• Experience operating or using Prometheus, Mimir, Grafana, and Kubernetes
• Experience with open source software and/or commercial open source companies
• Experience with products that have both as-a-service (SaaS) and self-managed

In the United States, the Base compensation range for this role is $152,000 - $183,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.

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