We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Senior Technical Success Manager Location: Bengaluru As a key member of our New Relic Technical success manager team, focused on high-growth Global Command Centers (GCCs) in India, you will be responsible for driving the Value conversation through deep levels of discovery and business alignment . You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the Value realization in accounts by being the technical advisor to the customer through your depth of technology skills and business acumen to provide clear business value.
You will be responsible for driving revenue for our New Relic platform with the the support and partnership of Sales, Product Management and our executive team. This role requires a hands-on observability tool knowledge and customer relationship handling skills throughout the customer lifecycle of onboarding , enabling and quarterly business reviews
What you'll do:
You will be the tech SPOC for the customers and own the technical strategic direction in the account through an advanced ability to develop, position and provid
