Senior Zendesk Technical Consultant

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

*Big news: Gympass is now Wellhub!
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY

We are looking for a Senior Zendesk Technical Consultant to join our DOTS (Digital Operation Technology Systems) team in Brazil.
At DOTS, a more specific Human Support team, Zendesk configuration governance is our priority. We ensure high-quality service to our customers, the efficiency of our agents, seamless integration with systems that empower them, and strategic data extraction for the entire Wellhub. Our goal is clear: to improve products and generate insights for continuous improvement that are always aligned with the Wellhub mission of bringing well-being to everyone.

YOUR IMPACT

As a Senior Zendesk Technical Consultant, you will play a vital role:

• Zendesk Governance: Collaborate in managing and optimizing the platform's configurations, ensuring its performance and scalability.
• Custom Development: Create tailor-made applications that add value and exclusive features to our Zendesk team.
• Powerful Integrations: Develop and maintain solid integrations with other systems, enhancing information exchange and agent efficiency.
• Enhanced Productivity: Your expertise in troubleshooting and problem resolution helps minimize disruptions to business operations, enabling agents to work more productively.
• Innovation: Staying up to date on emerging technologies, Zendesk updates, and potential new integrations, industry trends, and identifying opportunities for innovation, and implementing new solutions to improve service delivery and support business goals.
• Continuous Improvement: Actively participate in the team's agile process, seeking constant improvements and driving value delivery.
• Strategic Impact: Contribute to the Wellhub mission, ensuring that our work with Zendesk is always aligned to bring well-being to everyone.
• Live the mission: inspire and empower others by genuinely caring for your wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• As a highly motivated Software Engineer, you have a proven track record of success in integrating and configuring Zendesk. You deliver robust solutions that streamline customer service operations and enhance user experience.
• You can leverage Zendesk's capabilities and APIs to build custom applications and seamlessly integrate with critical systems. In this role, you focus on Zendesk configurations, JScript app development, Zendesk Explore, SQL queries, and utilizing solutions from the Wellhub Tech Stack.
• You will also primarily engage with JIRA as the task management solution, demonstrating proficiency in agile methodologies such as Scrum and Kanban to ensure continuous improvement and provide clear visibility into task progress.
• You have a keen eye for product evolution, additionally, you demonstrate proactive problem-solving and utilize data analysis to drive improvements in customer experience and business growth.
• As a collaborative and agile professional, you prioritize open communication, teamwork, and the mentorship of junior team members.
• You excel in agile environments, prioritize customer satisfaction, and thrive in fast-paced settings.
• You are proficient in troubleshooting complex issues, empathizing with end-users, and consistently prioritizing customer satisfaction. Your ability to efficiently manage time and thrive in fast-paced environments is evident.
• You possess advanced English language skills across writing, listening, and speaking areas.
• Your educational background includes a Bachelor's degree in Computer Science, Information Technology, or a related field.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

Our US HQ is in New York City. We are currently set up to hire in California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Missouri, North Carolina, New Jersey, New Hampshire, New York, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge.

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

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