What success looks like in this role:
Key Responsibilities
Drive end‑to‑end service delivery for the UFSS platform, ensuring uptime, performance, contract, and SLA compliance
Manage the team to effectively respond and action all incident, problem, and change management with a focus on rapid recovery and root‑cause elimination
Manage Service Delivery change work as agreed with your assigned clients
Act as the primary Service Delivery interface for senior banking stakeholders, providing proactive communication and clear reporting which is delivered to published timeframes
Support, and where appropriate, lead project activities within your assigned clients
Coordinate across internal teams and vendors to maintain service quality and deliver continuous improvement
Ensure all operations meet appropriate banking regulatory, audit, and security standards.
Ensure all services are operating within the confines of the contractual requirements
You will be successful in this role if you have:
BA/BS degree and typically 6-8 years’ relevant experience OR equivalent combination of education and experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Unisys is a global information technology services and solutions company that serves clients across multiple industries including financial services, healthcare, government, and enterprise sectors. The company provides a portfolio of services spanning cloud solutions, infrastructure management, digital transformation, and IT consulting. Unisys leverages emerging technologies including artificial intelligence and cloud services to help clients achieve their business objectives and drive innovation. The company maintains a Global Innovation Office that identifies and advances high-impact use cases across business units to deliver breakthrough results for clients.
