Location: Remote Sweden, Stockholm Hybrid
Type: Full-time, Permanent employee
We are now looking for a self-driven Service Management (ITSM) Consultant to join our Swedish team!
The ideal candidate has a proven track record of implementing IT or Enterprise Service Management solutions, with both technical and process consultancy experience. You will be responsible for delivering and configuring Matrix42 Professional IT and Enterprise Service Management solutions for our Swedish and Scandinavian customers.
Have a good understanding of IT Service Management (ITSM), Enterprise Service Management (ESM), and ITIL practices and the use cases they serve.
Have at least 1–3 years of experience working with software implementation projects, or with the administration/continuous development of Service Management software such as Easit, Nilex, Wendia, Marval, Cherwell, BMC Footprints, ServiceNow, or similar.
Are passionate about working with customers and providing an excellent customer experience.
Consider yourself a solution-oriented and technical person who enjoys solving real-world business challenges by digitalizing and automating workflows and manual tasks.
Have scripting skills (e.g., Python), knowledge of Linux terminal commands, SQL, and an understanding of REST APIs — all of which are considered a strong advantage.
Are able to work both independently and collaboratively with colleagues, with a proactive approach and strong oral and written communication skills.
Are a native-level Swedish speaker with the ability to communicate fluently in English as well. Finnish is appreciated but not mandatory.
At Matrix42, you will work as a Solution Consultant, partnering directly with customers to design, implement, and optimize service management solutions that address complex digital workplace challenges and deliver measurable business value.
We empower our consultants with modern tools and continuously invest in innovation, including the integration of AI into our delivery workflows, enabling you to enhance efficiency, automate processes, and elevate the customer experience.
If you are passionate about IT Service Management, enjoy solving customer challenges, and thrive in a collaborative environment where expertise, ownership, and continuous improvement are key, this role offers a strong opportunity to grow and make an impact.
Additional occupational pension via Länsförsäkringar (ITP1 model)
Private Health Care Insurance via Länsförsäkringar to have quick access to comprehensive healthcare
30 days of vacation every year to relax and recharge
A sports benefit of 2000 SEK/year to keep fit and have fun
Career framework to support your professional and personal growth
Hybrid work is a natural part of how we operate, with regular office presence in central Stockholm when it makes sense
Send your application in English including your salary requirements and earliest possible starting date directly through the online portal. If you have any questions, please contact Diane Djongoue.
Applications must be submitted online via the applicant portal in accordance with EU data protection regulations.
We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.
