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ServiceNow SAM (Software Asset Management) Specialist



Job Description

Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL’s open source backup and recovery product line, Zmanda (, delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.

BETSOL Global IT Services ( builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.

We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.

Learn more at

Job Description

As a ServiceNow SAM Specialist, you will be responsible for the implementation, configuration, and maintenance of the ServiceNow Software Asset Management platform. This role involves working closely with IT teams to ensure efficient management of software assets and compliance with licensing agreements.


  • Implement and configure the ServiceNow SAM platform according to business requirements and setup custom SaaS licensing usage integrations and reclamation.
  • Maintain and optimize the SAM platform, ensuring accurate tracking of software licenses and compliance.
  • Must have experience in SAM Entitlements, Software Model mapping, SCCM integrations, Custom integrations (ex. JetBrains, Docker), and Out of the Box Publisher Packs (ex. Slack, Smartsheet).
  • Experience working with web technologies like HTML, JavaScript, AngularJS, XML, JSON, Web Services (Rest, SOAP) Architecture
  • Collaborate with IT and procurement teams to manage software inventory and lifecycle.
  • Develop and enforce policies and procedures for effective software asset management.
  • Provide training and support to end-users on the SAM platform.
  • Stay updated with the latest trends and updates in software asset management and ServiceNow features.
  • Generate reports and insights for management on software utilization and compliance.


  • Bachelor’s Degree in Computer Science or relevant field.
  • Proven experience in implementing and maintaining ServiceNow SAM or similar asset management platforms.
  • Strong understanding of IT asset management and software licensing.
  • Excellent problem-solving skills and attention to detail.
  • Good communication and interpersonal skills.

Additional Information

Additional Preferred Skills

  • ServiceNow certifications, especially in SAM.
  • Experience in ServiceNow SAM Pro capabilities like license cost optimization & entitlement packs.
  • Experience in scripting and automation within ServiceNow.
  • Familiarity with ITIL frameworks.

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About the job

Mar 7, 2024


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