Atlassian Professional Services helps customers maximize the value of their Atlassian investment by delivering outcome-based solutions that accelerate adoption, reduce implementation risk, and enable long-term business success through the Atlassian System of Work.
As the commercial specialist within Professional Services, the Services Solutions Advocate (SSA) drives demand for professional services by partnering with customers to shape the right services engagement for their business needs. Working closely with Atlassian Sales, the SSA helps customers understand their business objectives and recommends the services engagement and delivery model best suited to achieve them, including when to engage the Atlassian Partner Ecosystem.
As a trusted advisor, the SSA works with business and technical decision makers to identify customer priorities, navigate complex opportunities, and align services solutions to customer goals. In doing so, the SSA balances customer value, commercial priorities, and delivery considerations to help customers achieve successful business outcomes.
This is a remote position supporting customers across the United States (Mountain, Central, and Eastern time zones)
Generate and influence professional services pipeline by identifying customer needs, shaping services opportunities, and creating demand throughout the sales cycle
Lead consultative discovery to understand customer priorities, business objectives, and organizational challenges
Lead the services sales cycle from discovery through commercial recommendations, and facilitating the handover to delivery upon deal close
Shape customer-specific services engagements by aligning business objectives with the most appropriate services approach and engagement model
Develop account-level services strategies in partnership with Atlassian Sales to identify expansion opportunities ad maximize customer value
Bring together cross-functional stakeholders across Atlassian Sales, Professional Services, Customer Success, and the Atlassian Partner Ecosystem to shape the services engagement that best supports customer outcomes
Influence complex enterprise opportunities by balancing customer outcomes, commercial priorities, and delivery expectations
Own a professional services sales target by delivering services bookings, pipeline growth, forecast accuracy and opportunity management
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
This role may also be eligible for benefits, bonuses, commissions, and equity.
In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $173,739 - $226,826
Zone B: $156,365 - $204,143
Zone C: $144,203 - $188,266
Experience
5+ years of experience in professional services sales, enterprise solution sales, or consultative enterprise software sales
Demonstrated success meeting or exceeding sales targets and closing complex, consultative opportunities
Experience generating pipeline, developing account-level opportunity strategies, and maintaining accurate forecasts
Experience leading discovery and engaging business, technical, and executive stakeholders
Proven ability to influence cross-functional teams and navigate complex enterprise sales cycles
Experience with the Atlassian ecosystem or enterprise software solutions
Knowledge & Skills
Understanding of Atlassian products, including Jira and Confluence, with familiarity across Enterprise Agility, ITSM, DevOps, and Cloud transformation
Experience selling professional services or other outcome-based services within enterprise software organizations
Strong discovery, consultative selling, negotiation, and commercial acumen
Ability to translate business objectives into customer specific services recommendations
Excellent executive communication, relationship management, and cross-functional collaboration skills
Ability to influence without authority across customer, sales, and cross-functional stakeholders
Atlassian is a software company that empowers teams around the world to advance humanity through the power of software and collaboration. The company transforms the software development industry by providing tools like Jira Service Management (JSM) and other products in their service collection that help organizations manage IT service management (ITSM) and enterprise service management (ESM). Atlassian serves enterprise customers ranging from Fortune 500 companies like Vodafone, Daimler, and Klarna to mid-market organizations, helping them drive cloud-first solutions and modernize legacy tools. The company is known for its collaborative approach, building groundbreaking sales models and maintaining a distributed-first work structure.
