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Site Reliability Engineer I



Job Description

We are a group of passionate individuals working towards making TouchBistro the #1 global POS product. We are all about ownership, giving each member the tools, support, and freedom to succeed. Above all else, we value personal and professional growth, true teamwork and collaboration, and celebrating each other's wins while still driving to achieve even more. We are fun, scrappy, and aren’t afraid to take risks. If this sounds like a team you’d like to be a part of, get in touch!

TouchBistro is looking for a Site Reliability Engineer to join our ever growing team in our Toronto office. You will be responsible for managing, improving and building out development workflows and production systems as the company continues to scale! Able to occasionally work out of business/regular work hours and be part of an on-call rotation.

Your Day-To-Day

  • Work alongside development, data infrastructure and InfoSec teams & enable them to release code quickly and securely in production
  • Maintain & improve up-time for applications & infrastructure
  • Improve system reliability through disaster recovery, high availability & fault tolerance initiatives
  • Suggest & implement continuous improvements & automations for application infrastructure & security
  • Automate and improve processes
  • Participate in DevOps & Data Platform design, reviews & best practice discussions

All About You

  • You have 1-2 years of experience with an in-depth knowledge of modern server-side application development (Go, NodeJs preferred)
  • You have exposure & some working knowledge of public cloud platforms; with a focus on networking, compute & autoscaling, databases, content delivery, DNS & security.
  • You have an understanding of RDBMS concepts & working knowledge of SQL (e.g Postgres/ MySQL)
  • You are familiar with Application observability, performance monitoring (APM), tracing & logging.
  • You have working knowledge of virtualization, containers and container orchestration (ECS or EKS/Kubernetes).
  • You have an understanding of cloud-native application architecture & delivery, e.g. scaling, load-balancing & failover.
  • You have experience of working with *NIX environment, command shells & scripting.
  • Ability to work & communicate effectively across teams to achieve results.

Nice To Have

  • Knowledge of Application & Infrastructure security & best practices is a big plus.
  • A strong bias for delivery & ownership in a fast-paced environment.
  • Experience in identifying & efficiently automating rudimentary/day-to-day tasks.
  • Ability to independently design & implement simple tools & systems in the cloud infrastructure space.
  • Good understanding of Continuous Integration & Delivery (CI/CD) processes & tools.
  • Hands-on experience, or an understanding of how Infrastructure-as-Code (Provisioning/Configuration Management) tools work (Terraform, Cloud SDKs etc)

What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

The Perks:

  • Unlimited vacation
  • Health, dental, and vision benefits
  • Flexible health and wellness plan
  • Parental leave & top up
  • Employee Assistance Program
  • Career progression & professional development
  • Volunteer program
  • Monthly lunches
  • Flexible work arrangements
  • Beautiful, brand new office space in the heart of downtown Toronto (our HQ)

About TouchBistro

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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About the job

Jun 2, 2024


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