ESSENTIAL DUTIES AND RESPONSIBILITIES
- Take a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environments
- Oversee and automate the team’s growing presence in AWS
- Contribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc
- Platform reliability engineering of a complex single sign-on SAML/OAuth-based central authentication platform
- Creatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems
- Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
- Create system documentation and training materials to empower and educate our fellow team members
- Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
- Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
- Enhance platform observability with helping create a self-healing approach to platform reliability
- Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product
REQUIRED SKILLS AND EXPERIENCE
- Education and Work Experience :
- Bachelor’s Degree in Computer Science or related field.
- Software engineering and task automation skills with Bash, Python, and/or Go are a must.
- Familiarity with the Agile software development lifecycle.
- Deep background with Linux systems and engineering.
- Highly experienced with engineering and automating on Amazon Web Services (AWS).
- Experience supporting web applications running on Java / Apache / Tomcat in a live production environment.
- Prior experience with IaC tools like Terraform/Terragrunt/Terraspace.
- Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotions.
- Production-At-Scale support background in a heavily microservice-based world.
- Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking).
- Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta).
- Seasoned expertise around x.509 certificate technology and basic concepts of encryption.
- Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS.
- Advanced exposure to application development, web UI (design and development), JSON, application architecture.
- Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty.
- Familiarity with event store/stream-processing technologies like Kafka or AWS SQS.
- Understanding of Open Application Model systems such as KubeVela or Crossplane.
- Personal Qualities and Soft Skills :
- You greatly prefer writing code than clicking a GUI.
- You enjoy teaching, being a mentor to others, and working across boundaries.
- Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving.
- Strong analytical mind with a penchant for process development and enhancement.
- A highly positive can-do attitude with desire for being a team player.
- Great communication skills and ability to explain complex technical concepts to a varied audience.
- Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments.
- Other Requirements:
- Ability to read, write, and speak English.
- We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support.
- Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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