About Invoca:
Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.
About the Team:
You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.
We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.
You Will:
- Develop expertise in the integrations platform through feature development and documentation in the Invocan way
- Have the opportunity to grow as an engineer and mentor in a highly collaborative and inclusive environment
- Level up those around you to help them grow while reinforcing your own knowledge
- Have end-to-end responsibility for complex projects that require the work of multiple people to complete
- Diagnose the root cause of problems for any service area owned by the team
- Be part of a self-sufficient team with a dedicated Product Manager and QA Engineer
- Proactively communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
- Be able to help guide a team around impediments to progress
You Have:
- Experience with Ruby On Rails/Sinatra or Python/Flask
- Experience in working in a large, rapidly changing, and evolving codebase
- Passion about good documentation and love to research problems
- Experience in queueing/streaming technologies such as Kafka, Kinesis, RabbitMQ or any equivalent
- Familiarity with CICD pipelines (Github actions, Jenkins, bamboo or the equivalent)
- Experience with database fundamentals and design
- Familiarity with monitoring tools like Grafana or equivalent
- Clear and effective communicator
Salary, Benefits and Perks:
Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:
- Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more.
- Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
- Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock options - All employees are invited to ownership in Invoca through stock options.
- Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
- Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
- Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
- Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
- Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
- Position Base Range - $104,000.00 - $124,000.00/year, plus bonus potential
Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca.
We will never ask you to send financial information or other sensitive information via email.
