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Solar PV Technical Support Engineer

Octopus Energy logo

United Kingdom
Octopus Energy

Job Description

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
We’re expanding our Solar support team and we're looking for an experienced Solar PV Technical Support Engineer, who will be responsible for ensuring we can meet the installation specifications for our customers. You will be primarily home based, working directly with our internal low carbon product design team to make sure we can deliver on our aim of installing thousands of solar PV systems into domestic properties across the country. On occasion, you will be required to work from our Birmingham and Brighton offices as well as site visits.

What you'll do

  • Ensure all surveys that pass through the design team are viable for installation
  • Continually review and revise our technical check and support process to ensure it’s fit for purpose
  • Support the sales and design team to diligently answers technical questions
  • Ensure the right product is being sold and installed
  • Support customers with App desktop software
  • Support customer engineers with aftercare

What you'll need

  • To be a fully trained technical expert in the world of solar with a proven track record of installing and a great understanding of domestic PV systems
  • Good communication skills
  • The ability to work with a team to get the best results
  • City Guilds or equivalent qualification
  • 18th Edition (not essential)
  • 2394/2395 test inspection (not essential)
  • A Solar PV qualification (not essential)

Why else you'll love it here

  • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
  • Visit our perks hub - Octopus Employee Benefits
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Advice from our career coach

If you're looking to join a mission-driven company in the renewable energy sector as a Solar PV Technical Support Engineer, here are some tips to help you stand out as an applicant:

  • Highlight your experience and proven track record of installing domestic PV systems.
  • Emphasize your technical expertise in the world of solar energy.
  • Showcase your communication skills and ability to work effectively in a team.
  • Mention any relevant qualifications like City Guilds or equivalent, 18th Edition, 2394/2395 test inspection, and Solar PV qualification.
  • Demonstrate your willingness to learn and adapt by mentioning any additional certifications or training you have.
  • Research the company culture at Octopus Energy and align your values with their unique work environment.
  • Be prepared to discuss your salary expectations with recruiters, as Octopus Energy values matching experience with the correct salary.
  • Don't hesitate to apply even if you don't meet 100% of the job requirements, as Octopus Energy values diversity and inclusivity in their hiring process.

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